Client Service Officer Nsw State Government

4 months ago

Newcastle, Australia Alexander Appointments Full time

$41.59 per hour + Super | 35hours per week
- NSW State Government | Newcastle Location
- September Start | Estimated 2-month assignment, with a potential to extend
- **$41.59 per hour + Super | 35hours per week**:

- **NSW State Government | Newcastle Location**:

- **September Start | Estimated 2-month assignment, with a potential to extend**

**About the Company**
Our large NSW State Government client protects, promotes and supports the rights, dignity, choices and wishes of the vulnerable people of NSW. They do this by providing multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Rewarding role to give back to the community and make a difference

**About the Role**
They are currently seeking an experienced Client Service Officer to join their team in Newcastle. This is an estimated 2month temporary assignment, with a potential to extend.

Courts or Tribunal’s can appoint this team to manage a person’s financial affairs if their decision-making ability is impaired due to disability, age, mental illness or injury. Working within the Proactive Customer Management Business Unit you will be required to manage a complex case load to deliver high quality financial management services, customer support and make decisions on their behalf.

**Responsibilities**
- Manage a busy caseload of complex and critical estates
- Proactively manage and maintain systems, files and records
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning
- Build rapport and consult with the customer to understand their financial needs and existing arrangements
- Deliver high quality, professional and empathetic customer service
- Actively listen to the concerns and enquiries of customers
- Facilitate the resolution of complaints and issues, escalate as required
- Work closely with the Estate Management & Administration and Public Guardian divisions to achieve quality customer outcomes
- Discuss progress with Senior Client Service Officer
- Complete financial administrative duties
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Ensure compliance with best practice and legislative requirements

**About You**
- Professional, resilient and empathetic interpersonal skills
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
- High attention to detail

**Requirements**:

- Demonstrated Case Management or Client Services experience
- Public, Finance or Insurance Sector experience advantageous
- Previous experience within a complex/sensitive environment
- Willingness to complete a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**About Alexander Appointments**

**How to Apply**
**Only suitable applicants will be contacted**.

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