Client Service Officer Nsw State Government

7 months ago

Newcastle, Australia Alexander Appointments Full time

$41.59 per hour + Super | 35hours per week
- NSW State Government | Newcastle Location
- September Start | Estimated 2-month assignment, with a potential to extend
- **$41.59 per hour + Super | 35hours per week**:

- **NSW State Government | Newcastle Location**:

- **September Start | Estimated 2-month assignment, with a potential to extend**

**About the Company**
Our large NSW State Government client protects, promotes and supports the rights, dignity, choices and wishes of the vulnerable people of NSW. They do this by providing multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services.

**Why Apply?**
- Gain Public Sector experience and skills that are pivotal to developing your career within Government
- Rewarding role to give back to the community and make a difference

**About the Role**
They are currently seeking an experienced Client Service Officer to join their team in Newcastle. This is an estimated 2month temporary assignment, with a potential to extend.

Courts or Tribunal’s can appoint this team to manage a person’s financial affairs if their decision-making ability is impaired due to disability, age, mental illness or injury. Working within the Proactive Customer Management Business Unit you will be required to manage a complex case load to deliver high quality financial management services, customer support and make decisions on their behalf.

**Responsibilities**
- Manage a busy caseload of complex and critical estates
- Proactively manage and maintain systems, files and records
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning
- Build rapport and consult with the customer to understand their financial needs and existing arrangements
- Deliver high quality, professional and empathetic customer service
- Actively listen to the concerns and enquiries of customers
- Facilitate the resolution of complaints and issues, escalate as required
- Work closely with the Estate Management & Administration and Public Guardian divisions to achieve quality customer outcomes
- Discuss progress with Senior Client Service Officer
- Complete financial administrative duties
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Ensure compliance with best practice and legislative requirements

**About You**
- Professional, resilient and empathetic interpersonal skills
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
- High attention to detail

**Requirements**:

- Demonstrated Case Management or Client Services experience
- Public, Finance or Insurance Sector experience advantageous
- Previous experience within a complex/sensitive environment
- Willingness to complete a National Police Check
- Fully COVID vaccinated or medically exempt
- Ability to commence and commit to the duration of the assignment

**About Alexander Appointments**

**How to Apply**
**Only suitable applicants will be contacted**.

  • 5x Client Service Officers Nsw State Government

    6 months ago

    Newcastle, Australia Alexander Appointments Full time

    $35 per hour + Super | 9am-5pm Monday to Friday - NSW State Government | Newcastle Location - 29th April Start | Estimated 4-month assignment, with a potential to extend - **$35 per hour + Super | 9am-5pm Monday to Friday**: - **NSW State Government | Newcastle Location**: - **29th April Start | Estimated 4-month assignment, with a potential to...

  • Project Officer

    6 months ago

    Newcastle, Australia Alexander Appointments Full time

    $334.70-$524.93 per day + Super | 35hours per week - NSW State Government | Hybrid - Lismore OR Newcastle + WFH - ASAP Start | Estimated 3-month assignment, with a potential to extend - **$334.70-$524.93 per day + Super | 35hours per week**: - **NSW State Government | Hybrid - Lismore OR Newcastle + WFH**: - **ASAP Start | Estimated 3-month assignment,...

  • Learning & Development Officer Nsw State Government

    6 months ago

    Newcastle, Australia Alexander Appointments Full time

    $61.27 per hour + Super | 40 hours per week - NSW State Government | Hybrid - Parramatta, Gosford OR Newcastle + WFH - ASAP start | Estimated 9-month assignment, strong potential to extend - **$61.27 per hour + Super | 40 hours per week**: - **NSW State Government | Hybrid - Parramatta, Gosford OR Newcastle + WFH**: - **ASAP start | Estimated 9-month...

  • Client Service Officer

    2 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Estate Planning & Admin- Location: Newcastle, NSW, AU, 2300- Req ID: 70838**Client Service Officer - Estate Planning and Administration - NSW Trustee and Guardian** - Ongoing full-time role. 35 hours per week. - Location: Newcastle. Flexible and hybrid working options available after 3 months. - Clerk Grade: 3/4 Base salary $79,032 pa to $86,539...

  • Client Service Officer

    2 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Newcastle, NSW, AU, 2300 Parramatta, NSW, AU, 2150- Req ID: 70778**Client Service Officer - Estate Management - NSW Trustee and Guardian** - Temporary opportunity until 31st March 2025. 35 hours per week. - Location: Parramatta or Newcastle. Flexible and hybrid working options available. - Clerk Grade: 3/4 Base Salary...

  • Customer Care Specialist

    7 months ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Care Specialist** **Salary: SNSW Grade 5 ($84,734 - $89,050 pro rata plus employer's contribution to superannuation and annual leave loading)** **Location: Armidale Service Centre** **Employment Status: Part-time ongoing opportunity** We are currently recruiting for the position of Customer Care Specialist at our Armidale Service...

  • Client Services Officer

    4 months ago

    Newcastle, Australia Many Rivers Support Services Full time

    **About us** Many Rivers Support Services are local people with an understanding of the needs of our community. We pride ourselves on our knowledge of the communities we support, and how to develop both services & opportunities to support people in their goal to live a positive life, both in their home and socially. The supports provided by Many Rivers...

  • Business Service Officer

    6 months ago

    Newcastle, Australia NSW Government -icare Full time

    Full time, 12-month Fixed term, Sydney CBD, Parramatta and Newcastle Offices - Hybrid working environment, work once a month from Kent Street, Sydney office - Salary from $79,032 + super + benefits **About the Role** The Business Services team Officers within Operational Support are passionate about providing the best administrative support service to...

  • Client Services Officer

    6 months ago

    Newcastle, Australia NSW Government -Department of Communities and Justice Full time

    **Creating a talent pool for upcoming vacancies in Newcastle, Maitland, Raymond Terrace, Cessnock, Muswellbrook, Singleton and Scone Locations** **Ongoing, Temporary, and Part-Time roles available** **Clerk Grade 1-2 ($70,694-$76,857) + Super and leave loading** **What you’ll do** Courts, Tribunals and Service Delivery support the NSW community by...

  • Client Services Officer

    6 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Courts Tribunals and Service Delivery- Location: Newcastle, NSW, AU, 2300 Maitland, NSW, AU, 2320 Singleton, NSW, AU, 2330 Muswellbrook, NSW, AU, 2333 Scone, NSW, AU, 2337 Raymond Terrace, NSW, AU, 2324 Cessnock, NSW, AU, 2325- Req ID: 64998**Creating a talent pool for upcoming vacancies in Newcastle, Maitland, Raymond Terrace, Cessnock,...

  • Regulatory Assurance Officer

    7 months ago

    Newcastle, Australia NSW Government -TAFE NSW Full time

    Regulatory Assurance Officer - Attractive salary package and employee benefits - Temporary full-time opportunity available - Location negotiable across TAFE NSW North Region **BE in a career you love with TAFE NSW** TAFE NSW is the leading provider of vocational education and training in Australia. Each year, more than 430,000 students enrol in our courses...

  • Administration Support Officer Nsw Government

    6 months ago

    Newcastle, Australia SB Recruitment Pty Ltd Full time

    **The Company...** Our client is a well-known organization who are responsible for helping local communities first hand. They pride themselves on providing high quality services and initiatives that enhance living standards and help local communities with reaching their full potential. They are looking for an experienced and driven Administration Support...

  • Teacher Home School Liaison Officer- Raymond

    6 months ago

    Newcastle, Australia NSW Government -Teaching Service Full time

    **Position Information**: Raymond Terrace Public School is 30 minutes north of Newcastle and is a part of the Regional North Port Stephens' network of schools. The school is located on the lands of the Worimi people who have walked these lands for generations. Raymond Terrace Public School is an active member of the Youyoong AECG. Schools and parents are...

  • Senior Client Service Officer

    7 months ago

    Newcastle West, Australia NSW Department of Communities and Justice Full time

    Senior Client Service Officer Division: Northern CPPYJ Location: Newcastle West, NSW, AU, 2302 Req ID: 62571 Senior Client Service Officer Location – Newcastle (Hunter & Central Coast Districts) Employment type: Temporary Full-Time, 35 hours per week Clerk Grade 5/6, Base Salary range $93,295 pa - $102,941 pa, plus superannuation...

  • School Learning Support Officer

    7 months ago

    Newcastle, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Customer Service Representative Nsw Government

    7 months ago

    Newcastle, Australia SB Recruitment Pty Ltd Full time

    **The Company...** Our client is a well-known organization who are responsible for helping local communities first hand. They pride themselves on providing high quality services and initiatives that enhance living standards and help local communities with reaching their full potential. They are looking for a passionate and empathetic Customer Service...

  • Project Officer

    3 months ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Homes NSW- Location: Newcastle, NSW, AU, 2300- Req ID: 69084**Project Officer - Administrative Support Services** **Location: Newcastle NSW 2302** **Employment type: Ongoing, Full-time (1 vacancy)** **Salary: Clerk Grade 7/8, $106,025 to $117,363 p.a. plus employers’ contribution to superannuation and annual leave loading** **Your role** The...

  • Government Lawyer Position in Newcastle, NSW

    1 month ago

    Newcastle, New South Wales, Australia Norton Rose Fulbright Full time

    About the RoleNorton Rose Fulbright is seeking a skilled Lawyer/Associate to join our growing Government and Construction practice in Newcastle, NSW.This unique opportunity allows you to work on some of Australia's largest and most important projects while enjoying a relaxed, flexible, and friendly work environment.The successful candidate will be part of an...

  • Head Teacher Teaching

    7 months ago

    Newcastle, Australia NSW Government -Teaching Service Full time

    **Position Information**: Tomaree High school is a unique learning environment with a student enrolment of 1015 with 10% of students having an Aboriginal Torres Strait Island background. It shares a campus with Tomaree Public school and is the only public high school on the Tomaree Peninsula. The school promotes excellence in academic, cultural and sporting...

  • Senior Data Management-Governance Officer

    2 months ago

    Newcastle, Australia Experis Full time

    Our clients Data and Strategy Governance Branch is seeking four experienced Senior Data Management/Governance Officers. We need experts with a solid background in data governance, agile project management, and policy analysis who can help us drive impactful data governance initiatives within our organisation. This is your chance to play a key role in the...