5x Client Service Officers Nsw State Government

5 months ago

Newcastle, Australia Alexander Appointments Full time

$35 per hour + Super | 9am-5pm Monday to Friday
- NSW State Government | Newcastle Location
- 29th April Start | Estimated 4-month assignment, with a potential to extend
- **$35 per hour + Super | 9am-5pm Monday to Friday**:

- **NSW State Government | Newcastle Location**:

- **29th April Start | Estimated 4-month assignment, with a potential to extend**

**About the Company**
Our large NSW State Government client protects, promotes and supports the rights, dignity, choices and wishes of the vulnerable people of NSW. They do this by providing multidisciplinary services including Will-making, estate planning, executorship, trustee, financial management and guardianship services.

**About the Role**
They are currently seeking multiple experienced Client Service Officers to join their team in Newcastle. This is an estimated 4month temporary assignment, with a potential to extend. You will be required to work 9am-5pm Monday to Friday with a 1hour lunch break.

Working within the Estate Planning & Administration team, you will provide high quality consistent and timely Trust and long-term Estate management services to vulnerable clients. You will be required to manage a busy caseload of roughly 40-50 Trusts/Estates at various administration stages, managing competing priorities whilst generating favourable customer outcomes.

**Responsibilities**
- Manage a busy caseload of complex and critical estates
- Proactively manage and maintain systems, files and records
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning
- Build rapport and consult with the customer to understand their financial needs and existing arrangements
- Deliver high quality, professional and empathetic customer service
- Actively listen to the concerns and enquiries of customers
- Facilitate the resolution of complaints and issues, escalate as required
- Work closely with the Estate Management & Administration and Public Guardian divisions to achieve quality customer outcomes
- Discuss progress with Senior Client Service Officer
- Complete financial administrative duties
- Records and database management, ensuring high integrity, accuracy and confidentiality
- Ensure compliance with best practice and legislative requirements

**About You**
- Professional, resilient and empathetic interpersonal skills
- Impeccable communication skills, both verbal and written
- Strong computer literacy and proficiency with MS office suite
- Superior organisational skills with the ability to prioritise and multi-task competing deadlines/timeframes.
- High attention to detail
- Solid analytical, investigative and problem solving skills
- Trust and Estate management experience advantageous, alternatively case management or client services experience

**Requirements**:

- Demonstrated Legal or Finance Sector experience essential
- Previous experience within a complex/sensitive environment
- Willingness to complete a National Police Check
- Ability to commence and commit to the duration of the assignment

**How to Apply

  • Client Service Officer Nsw State Government

    6 months ago

    Newcastle, Australia Alexander Appointments Full time

    $41.59 per hour + Super | 35hours per week - NSW State Government | Newcastle Location - September Start | Estimated 2-month assignment, with a potential to extend - **$41.59 per hour + Super | 35hours per week**: - **NSW State Government | Newcastle Location**: - **September Start | Estimated 2-month assignment, with a potential to extend** **About the...

  • Sheriff's Officer

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    About the RoleThe NSW Sheriff's Office is a law enforcement, security, and court agency that protects and serves the NSW Justice System. As a Sheriff's Officer, you will play a crucial role in supporting NSW residents in having a positive and just experience with the law.Key Responsibilities• Serving summonses and enforcing writs, warrants, and orders...

  • Project Officer

    5 months ago

    Newcastle, Australia Alexander Appointments Full time

    $334.70-$524.93 per day + Super | 35hours per week - NSW State Government | Hybrid - Lismore OR Newcastle + WFH - ASAP Start | Estimated 3-month assignment, with a potential to extend - **$334.70-$524.93 per day + Super | 35hours per week**: - **NSW State Government | Hybrid - Lismore OR Newcastle + WFH**: - **ASAP Start | Estimated 3-month assignment,...

  • Learning & Development Officer Nsw State Government

    5 months ago

    Newcastle, Australia Alexander Appointments Full time

    $61.27 per hour + Super | 40 hours per week - NSW State Government | Hybrid - Parramatta, Gosford OR Newcastle + WFH - ASAP start | Estimated 9-month assignment, strong potential to extend - **$61.27 per hour + Super | 40 hours per week**: - **NSW State Government | Hybrid - Parramatta, Gosford OR Newcastle + WFH**: - **ASAP start | Estimated 9-month...

  • Service Nsw

    6 months ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Skilled Midwife Wanted for NSW Government

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    Careers in MidwiferyAre you passionate about delivering exceptional care to women and newborns? Do you thrive in a team environment and possess excellent communication skills?We are seeking dedicated Registered Midwives to join our team at NSW Government Maitland Hospital, where compassionate care meets expertise. Our Level 4 maternity service provides a...

  • Registered Nurse Opportunities at NSW Government

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    Nursing Opportunities with NSW GovernmentWe are seeking dedicated and collaborative nursing professionals to join our team at NSW Government. Our nursing opportunities are available across a variety of areas and specialties in both sub-acute and acute settings.Key Responsibilities:Provide high-quality patient care in a supportive and dynamic environmentWork...

  • Client Service Officer

    4 weeks ago

    Newcastle, New South Wales, Australia Charterhouse Full time

    Key ResponsibilitiesThe ideal candidate for this role will provide exceptional customer service and administrative support to a casework team, ensuring the effective delivery of quality services to the community.Key Responsibilities:Provide front-line services to the community, including a range of client and administrative support duties.Manage a caseload...

  • Client Service Officer

    5 months ago

    Newcastle, Australia Ashdown Consulting Full time

    $41.59 p/h + Super - 3 Month Contract - Newcastle **Client Service Officer | 3 Month Contract | $45.95 p/h inc. Super** - $41.59 p/h + Super - 3 Month Contract - Newcastle **About the Company** This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency...

  • Client Service Officer

    3 weeks ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Estate Planning & Admin- Location: Newcastle, NSW, AU, 2300- Req ID: 70838**Client Service Officer - Estate Planning and Administration - NSW Trustee and Guardian** - Ongoing full-time role. 35 hours per week. - Location: Newcastle. Flexible and hybrid working options available after 3 months. - Clerk Grade: 3/4 Base salary $79,032 pa to $86,539...

  • Client Service Officer

    4 weeks ago

    Newcastle, Australia NSW Department of Communities and Justice Full time

    Division: Estate Management- Location: Newcastle, NSW, AU, 2300 Parramatta, NSW, AU, 2150- Req ID: 70778**Client Service Officer - Estate Management - NSW Trustee and Guardian** - Temporary opportunity until 31st March 2025. 35 hours per week. - Location: Parramatta or Newcastle. Flexible and hybrid working options available. - Clerk Grade: 3/4 Base Salary...

  • Client Service Officer

    1 month ago

    Newcastle, Australia Charterhouse Full time

    Job details Location: Newcastle Salary: $35 per hour Job Type: Contract Discipline: Professional SupportReference: V-116725 Posted: 2 days ago Share this job Job description ...

  • Principal Project Officer

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Project Officer to join our Regional Planning Team in the Hunter Central Coast Branch.The successful candidate will have a strong background in environmental policy and planning, with experience in leading project teams and providing technical advice on a broad range of environmental...

  • Senior Mine Safety Officer

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    About the RoleThe NSW Government is seeking a skilled Electrical Engineer to join the team as a Senior Mine Safety Officer - Electrical Engineering. This role involves exercising statutory and administrative responsibilities to improve health and safety performance at mines.Key ResponsibilitiesAssess, monitor and review individual mine operator's health and...

  • Nsw Department of Education

    5 months ago

    Newcastle, Australia NSW Government -Education and Skills Reform Full time

    **Reform and External Relations** **Reform and External Relations Directorate (RER)**: RER creates the policy and funding conditions to improve educational outcomes for all NSW learners. We represent the Department nationally in policy forums on schools and skills. We drive the development of national policy, funding negotiations and partnerships with the...

  • Client Service Officer

    4 weeks ago

    Newcastle, New South Wales, Australia Charterhouse Full time

    Job DescriptionWe are seeking an experienced Client Service Officer to join our team for a contract position with the potential to extend.The Client Service Officer plays a vital role in providing front-line services to the community from a local office. This includes a range of client and administrative services that contribute to the effective delivery of...

  • Client Service Officer

    4 weeks ago

    Newcastle, New South Wales, Australia Charterhouse Full time

    Job DescriptionCharterhouse is seeking an experienced Client Service Officer to join the team for a contract position with the potential to extend.The successful candidate will be responsible for providing front-line services to the community from a local office, including a range of client and administrative services that contribute to the effective...

  • Client Service Officer

    4 weeks ago

    Newcastle, New South Wales, Australia Charterhouse Full time

    Job DescriptionCharterhouse is seeking an experienced Client Service Officer to join the team for a contract position with the potential to extend.The ideal candidate will possess excellent interpersonal, customer service and communication skills and experience in dealing with a diverse range of clients, professionals, staff, and community members.Key...

  • Customer Care Specialist

    6 months ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Customer Care Specialist** **Salary: SNSW Grade 5 ($84,734 - $89,050 pro rata plus employer's contribution to superannuation and annual leave loading)** **Location: Armidale Service Centre** **Employment Status: Part-time ongoing opportunity** We are currently recruiting for the position of Customer Care Specialist at our Armidale Service...

  • Early Childhood Educator

    4 weeks ago

    Newcastle, New South Wales, Australia NSW Government Full time

    About the RoleWe are seeking an experienced Early Childhood Educator to join our dynamic team at the Possum Place Child Care Centre. As an Early Childhood Educator, you will play a key role in providing high-quality care and education to children, and contributing to the development of a contemporary and inclusive program.Key ResponsibilitiesEngage with...