Claims Advisor

5 months ago

Adelaide, Australia Suncorp Group Full time

The role

AAMI (Part of Suncorp Group) is looking for a best-in-class Claims Advisor to provide exceptional customer service whilst driving commercial outcomes.

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.

What you’ll do

Offer the most exceptional customer service Manage a portfolio of claims and proactively work to resolve claims within the earliest possible timeframes whilst achieving an optimal outcome Management and negotiation of pre-proceedings and litigated claims, including communication with claimants and solicitors, by phone, correspondence and/or attending settlement conferences and/or hearings Overall management of individual claims to ensure appropriate strategies are followed in order to reduce the average duration and cost Continually assess the Quantum and Estimate of claims utilising the evidence available and in accordance with procedural requirement Work within the designated Delegation of Authority Utilise and collaborate with Injury Management Advisor and Technical Advisor Utilise and collaborate with relevant internal business areas (e.g. Fraud and Investigations, Sharing & Recoveries, Resolution Services) to discuss and action plan file direction

Skills & Experience

Ability to demonstrate compassion and empathy for the customer Excellent verbal communication skills – listen, build rapport, communicate complex information and negotiate with a variety of stakeholders included claimants, third-party providers, external bodies and internal teams Strong administrative and written skills and the ability to effectively manage all aspects of each claim within the restraints of the SA State legislation Strong commitment and a high degree of integrity to help meet and exceed customer expectations Claims management experience would be highly regarded, as would Allied Health and/or legal experience

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave. Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Our Culture

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

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