Claims Specialist

12 hours ago


Adelaide, South Australia Suncorp Group Full time

Job Summary

Suncorp Group is seeking a skilled Claims Advisor to provide exceptional customer service and drive commercial outcomes. As a key member of our Claims team, you will be responsible for managing a portfolio of claims and resolving them in a timely and optimal manner.

Key Responsibilities

  • Offer exceptional customer service to claimants and stakeholders
  • Manage claims from inception to settlement, ensuring prompt and efficient resolution
  • Work collaboratively with internal teams to discuss and action plan file direction
  • Utilize and collaborate with Injury Management Advisors and Technical Advisors to assess and resolve claims
  • Continually assess quantum and estimate of claims, utilizing evidence available and procedural requirements

Requirements

  • Ability to demonstrate compassion and empathy for customers
  • Excellent verbal communication skills, including negotiation and conflict resolution
  • Strong administrative and written skills, with ability to effectively manage claims within legislative restraints
  • Strong commitment to customer service and integrity, with a focus on meeting and exceeding customer expectations

What We Offer

Suncorp Group offers a range of benefits to support and reward our people, including employee discounts and rewards, study support, parental leave, and wellness initiatives.


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