Strategic Claims Advisor

3 weeks ago


Adelaide, South Australia EML (Employers Mutual Limited) Full time

THE ROLE

As a member of our team at EML, you will play a crucial part in helping our clients achieve positive outcomes every day. Your hard work will make a real difference in people's lives, and you will feel a great sense of satisfaction knowing that your skills and dedication are making a purposeful impact.

The Technical Advisor role is a key position within our organization, and we are seeking an exceptional individual to join our team. As a Technical Advisor, you will provide practical guidance and coaching to your colleagues, supporting the delivery of high-quality customer experiences. You will work within the legislative and regulatory environment to optimize outcomes for all stakeholders, applying sound risk management principles to ensure compliance and robust decision-making.

YOUR RESPONSIBILITIES

  • Provide coaching and mentoring to team members to enhance their technical competence and support the delivery of high-quality customer experiences.
  • Have regard to the necessary technical considerations of claims decisions, compensation payments, and liability determination.
  • Work within the legislative and regulatory environment to optimize outcomes for all stakeholders.
  • Apply sound risk management principles to ensure compliance and robust decision-making.
  • Participate in and provide technical support for employer claims reviews.
  • Collaborate with our Project Office to provide support and assistance in developing and updating business processes.

WHAT WE OFFER

EML provides a competitive compensation package, including:

  • A vibrant, collaborative, and innovative team culture.
  • Great work-life balance and flexibility with the opportunity to work from home.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our RewardsHub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Access to LinkedIn Learning – 18,000 courses to advance your professional education.
  • Up to 16 weeks paid parental leave plus super.

We stand together as equals. EML is an equal opportunity employer, and we are committed to maintaining a workplace where everyone feels valued and respected. We show respect, integrity, and honesty in all our interactions, and we value our people by investing in their professional development and providing generous employee benefits.



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