Technical Service Advisor

5 months ago

Adelaide, Australia Suncorp Group Full time

Technical Service Advisor

6-Month Fixed Term Contract Location Adelaide

About the role:

Provide support to the Claims Team and Claims Performance Manager in regard to:

Complaints management Completion of Quality Assurance audits Technical Referrals COP monitoring and reporting Validation of COP breaches & reporting in IRIIS Identification and facilitation of coaching/training opportunities End of month reporting as delegated Pro-actively identify process improvement opportunities Payment approvals Achieving strategic business goals

Key Accountabilities:

Understands how to contribute to team, business and group priorities and drives priorities with a sense of purpose. Collaborates across and within teams and build strong relationships with customers to match the right solution to each customer’s needs – placing the customer at the heart of decisions.  Knows and clarifies what’s expected, taking accountability to resolve problems and set high personal standards to deliver timely results in a changing environment. Builds strong relationships, works effectively in diverse and flexible teams, takes ownership for learning and development and takes action to enhance own and others’ safety and wellbeing.  Keeps things simple while driving innovation, removing blockages and anticipates and adapts to changing market and business challenges.  Manages the quality of own data input and proactively helps identify risks and issues. Role model the Suncorp Compass Values, Code of Conduct and Leader Profiles.

About You:

Diploma Financial Services (Insurance) - Desired Tier 1 - Desired Minimum of 2 years’ experience in a general insurance claims function (mandatory) Property claims experience (highly regarded) Previous complaints handling experience (highly regarded)

Key Capabilities:

Thorough understanding of Insurance Code of Practice and compliance requirements Thorough knowledge of TS business operations including strategic objectives Thorough understanding of TS PDS’s and the ability to accurately apply it to any claims situation. Thorough knowledge and understanding of the NURV operating system. Advanced communication (written and oral) and interpersonal skills with demonstrated ability to liaise and negotiate with colleagues and customers at all levels Ability to make quality decisions in a quick and timely manner and when exposed to pressurised situations. Demonstrated organisational, planning and time management skills with an ability to prioritise according to business needs. Preparedness to use initiative and problem-solving skills. Strong analytical skills Must be a proficient user of PC’s and the MS Office suite of products – intermediate to advanced knowledge of MS Excel would be an advantage. Ability to lead by example, self-motivate, take responsibility and be accountable. Task and goal oriented, with a sense of urgency and commitment to quality Ability to identify and evaluate individual knowledge and skill gaps. Ability to work effectively within a team environment.

Employee benefits | Suncorp Group

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer-obsession and supported at every step of the journey.

What we can offer you:

Discounts and offers on a range of retail favourite stores as well as banking and insurance products. A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave. Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.

  • Technical Advisor Lead

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Company OverviewEML (Employers Mutual Limited) is a leading provider of workers' compensation insurance solutions.About the RoleThe Technical Advisor role at EML offers an exciting opportunity to work in a dynamic team environment and contribute to the achievement of business outcomes.Job DescriptionAs a Technical Advisor, you will be responsible for...

  • Technical Service Advisor

    1 month ago

    Adelaide, South Australia Suncorp Group Full time

    About the Role:As a Technical Service Advisor, you will provide critical support to the Claims Team and Claims Performance Manager in managing complaints, quality assurance audits, technical referrals, and other key responsibilities.Key Accountabilities:Contribute to team, business, and group priorities with a sense of purpose.Collaborate across and within...

  • Aviation Safety and Quality Advisor

    1 month ago

    Adelaide, South Australia Royal Flying Doctor Service Full time

    About the RoleWe are seeking an experienced Aviation Safety and Quality Advisor to join our team at the Royal Flying Doctor Service. As a key member of our aviation team, you will provide expert advice on aviation safety and quality, ensuring compliance with regulatory requirements and best practices.Key Responsibilities• Provide independent advice on...

  • Claims Advisor

    1 month ago

    Adelaide, South Australia Suncorp Group Full time

    About the RoleSuncorp Group is seeking a skilled Claims Advisor to provide exceptional customer service and drive commercial outcomes. As a key member of our Claims team, you will be responsible for managing a portfolio of claims and working to resolve them within the earliest possible timeframes.Key ResponsibilitiesOffer exceptional customer service and...

  • Automotive Service Advisor

    4 weeks ago

    Adelaide, South Australia AUTOrecruit Full time

    **Job Title:** Automotive Service Advisor**About the Role:** We are seeking an experienced Automotive Service Advisor to join our team at Autorecruit.**Key Responsibilities:**Provide exceptional customer service and communication skills.Collaborate with fellow Advisors and report to the Service/Assistant Service Manager.Ensure clear communication between the...

  • Service Advisor

    5 months ago

    Adelaide, Australia Just Automotive Recruitment Full time

    Service Advisor - Regency Park, SA Competitive hourly rate Comprehensive training and support Generous staff benefits and perks! About the companyOur client's diverse teams in transport and equipment excel in understanding customer needs, offering top-quality sales, service, parts, and comprehensive truck advice.About the roleAs a...

  • Aviation Safety and Quality Advisor

    4 weeks ago

    Adelaide, South Australia Royal Flying Doctor Service Full time

    About UsThe Royal Flying Doctor Service is a leading provider of aeromedical and primary healthcare services to remote, rural, and regional locations across South Australia and the Northern Territory. Our organization is committed to delivering high-quality patient care and ensuring the safety of our patients, staff, and the community we serve.Job...

  • Service Advisor

    1 month ago

    Adelaide, South Australia AUTOrecruit Full time

    About the Role:We are seeking an experienced Service Advisor to join our team at a prestige service centre in Adelaide. As a Service Advisor, you will be responsible for greeting customers, managing retail and trade enquiries, and preparing and invoicing for services.Key Responsibilities:Greet customers and facilitate their needsManage retail and trade...

  • Experience Service Advisor

    33 minutes ago

    Adelaide, Australia Just Automotive Recruitment Full time

    Experience Service Advisor - Regency Park, SA   Flexible schedule with competitive pay: $35-$38/hour + OT and bonuses.  Great benefits: Parental leave, study leave, discounts, and events.  Modern workplace: Training, support, and free onsite parking with great coffee.  About the company  Our client's transport and equipment...

  • Aso8 Technical Advisor Disability Advice and

    2 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 627684 **Location**: 5000 - ADELAIDE **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Why work with us**: Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Risk Services Advisor

    1 week ago

    Adelaide, South Australia Marsh Pty Ltd Full time

    About the RoleWe are seeking an experienced Risk Services Advisor to join our team in Adelaide. As a key member of our claims team, you will be responsible for providing exceptional claims service to our clients and stakeholders.Key ResponsibilitiesManage and administer new claims, ensuring timely and effective resolution.Undertake technical claims...

  • Hse Advisor

    6 months ago

    Adelaide, Australia CTC Full time

    CBD Location - Permanent Role - Collaborative Culture Our client is currently on the look-out for as exceptional HSE Advisor to join their well-established team. Our client is an international leader in the design and construction industry. Working with innovation and creativity on all ventures. As the HSE Advisor, you will be responsible for ensuring all...

  • Safety Advisor

    2 months ago

    Adelaide, Australia CTC Full time

    Contract position - 10 - 12 weeks - Immediate commencement - Excellent hourly rate - Our client is currently on the look-out for as exceptional HSE Advisor to join their well-established team. Our client is an international leader in the design and construction industry. Working with innovation and creativity on all ventures. As the HSE Advisor, you will be...

  • Technical Expert Lead

    7 days ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    About the OpportunityWe are seeking a skilled Technical Expert to join our team in Adelaide. As part of our diverse team, you will play a crucial role in making a positive impact on someone's life every day.As a Technical Advisor, you will provide practical guidance and coaching to team members to ensure high-level customer experience delivery. You will have...

  • Associate Advisor

    3 months ago

    Greater Adelaide SA, Australia Nexia Australia And New Zealand Full time

    Associate Advisor **23rd August, 2024** **The Business** Edwards Marshall Financial Solutions offers you exposure to the full breadth of strategic financial advice considerations and bespoke investment solutions to high net wealth clients and business owners. If you want to experience what good holistic and ethical advice looks like, then you will find no...

  • Ops4 School Bus Examiner

    3 months ago

    Adelaide, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 619866 **Location**: 5000 - ADELAIDE **Job status**: Long Term Contract **Eligibility**: Open to Everyone **About the Department for Education** Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in...

  • Technical Consultant

    2 weeks ago

    Adelaide, South Australia EML (Employers Mutual Limited) Full time

    Job Description:We are seeking a skilled Technical Advisor to join our team in Adelaide, where you will play a crucial role in providing practical guidance and coaching to team members across the business.About the Role:Provide expert technical advice and support to team members to ensure high-level customer experienceWork within the legislative and...

  • Safety Advisor

    7 months ago

    Adelaide, Australia SSA Recruitment Group Full time

    Multi Site role - Full time position - Commercial Construction SSA is partnered with a leading commercial contractor in Adelaide and is seeking a safety advisor to join their team. **About the company** Our Client has a broad range of experience, including work in the fields of sport, health and research, military, education, residential and commercial...

  • Automotive Service Advisor

    1 month ago

    Adelaide, South Australia AUTOrecruit Full time

    The ClientA major group, privately owned and third generation, with great longevity and well-established reputation, is seeking an experienced Automotive Service Advisor.The RoleAs the first point of contact for Service customers, you will collaborate with fellow Advisors and report to your Service/Assistant Service Manager. Your responsibilities will...

  • Service Advisor

    1 month ago

    Adelaide, South Australia Just Automotive Recruitment Full time

    About the RoleWe are seeking a skilled Service Advisor to join our team at Regency Park, SA. As a Service Advisor, you will be the welcoming face and helpful voice for our customers, handling their needs and conveying their vehicle requirements to the workshop team.Key ResponsibilitiesSchedule customer service repair orders and obtain a clear brief from the...