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Customer Service Representative

2 months ago

Newcastle, Australia IMB Bank Full time
  • Excellent training provided, banking experience not required 
  • Supportive culture with career pathways available
  • Full time Mon - Fri:  Newcastle Region
  • Highly reputable and trusted bank

We are now recruiting for an enthusiastic and customer focused individual to join our Newcastle branches.  Our Customer Service Representative roles are great job opportunities where you can get your foot into the door of a community minded bank, gain hands on experience, enjoy interacting with members in branch and online, whilst providing them with a high level of service to ensure their financial needs are met.

The main aspects of the role include:

  • Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
  • Exploring new opportunities to find the right financial solutions that may improve their position
  • Using various technologies, systems and digital platforms, cash handling and balancing
  • Working with your Manager and team to collectively achieve the branch goals and objectives
  • Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties.

To carry out the role successfully, you’ll need to be able to demonstrate:

  • Experience in sales and service, preferably in retail, banking or hospitality industries
  • Cash handling experience and an accurate eye for detail   
  • A learning mindset and ambition to build a career in the banking industry
  • An aptitude for technology and proficient in MS Office programs/apps
  • Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
  • A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements 
  • A genuine desire to help people, work directly with customers as well as work with and support a team.

If you're looking to kick off your career in banking, or to try something new or even a complete career change, apply to IMB today

About IMB

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and we’ve doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.  

IMB Benefits include:

  • A supportive culture that actively promotes inclusion and the wellbeing of our employees
  • Competitive remuneration
  • Wellbeing days
  • Product concessions
  • Paid parental leave
  • Purchased leave options
  • Study assistance
  • Corporate uniform
  • Genuine investment in your learning and professional growth. 

Apply now by following the prompts.  For more information contact Luke Gibson, Community Bank Manager - luke.gibson@imb.com.au.  Applications close October 6, 2024..  (Email applications are unable to be accepted). 

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