Customer Service Representative

5 months ago

Newcastle, Australia National 360 Full time

**About Us**
National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When you join National 360, and throughout your employment, we want to ensure that the information provided to you accurately aligns with workplace practices - ask us anything, and we will give you a straight answer.

**About Our Benefits**
360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing.

When you join National 360, you will have access to:

- 5 weeks of annual leave through our Purchased Leave options
- Generous paid parental leave entitlements
- Novated leasing and salary sacrificing
- Service rewards to acknowledge tenure, including performance bonuses and company-sponsored holidays
- The opportunity to relocate almost anywhere in Australia
- Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF
- Company-sponsored team events and recognition awards
- Professional counseling with a registered psychologist through our Employee Assistance Program
- A company laptop
Pilates, yoga, and meditation classes

**About the Role**
The
**Customer Service Representative** role responds to all of National 360s customer inquiries and referrals specifically relating to injury, disability, or rehabilitation. As first point of contact for our clients and therapists, this role acts as an integral part of the National Customer Service Team, further enhancing our highly regarded market reputation.

Working from our office in
**Newcastle**, this role reports to our Customer Service Supervisor Gwyn, who has the passion for great team work, good communication & thrives for her team to succeed. The customer service team meet daily to connect and share information and to ensure that workload is balanced amongst all team members.

**Key responsibilities include**:

- Acting as the first point of contact for customer phone inquiries
- Providing general administrative support to internal Therapists
- Liaising with Allied Health Team Leaders regarding capacity of therapy services to best meet client needs
- Coordinating office duties including ordering stationery and office supplies
- Triaging phone calls and messages across internal departments as required
- Developing meaningful and trusting relationships with internal & external stakeholders

**About You**

We like to keep an open mind when it comes to bringing customer service representatives on board With that being said, there are a few requirements for our customer service representatives, which are:

- **
1+ years** experience working in an administrative capacity and call centre environment
- ** NDIS **or** Healthcare** related industry experience preferable
- Intermediate MS Office (Word and Excel) and data entry skills
- Strong written & verbal communication skills
- Outstanding attention to detail
- NDIS worker screening clearance and WWCC (or willingness to apply)
- Ability to provide evidence of COVID-19 vaccinations based on State Government requirements (or applicable exemption)
- ** Must have full working rights in Australia**

To learn more about this opportunity, please contact
**Tess Lim** on

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, those living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin, or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

  • Customer Service Representative

    2 weeks ago

    Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

    At SS&C Bluedoor Pty Limited, we are committed to delivering exceptional customer service to our clients. As a Customer Service Representative, you will play a key role in achieving this goal by providing timely and effective support to our customers via phone, email, or chat. About the RoleThis is an exciting opportunity for a highly motivated and...

  • Service Nsw

    6 months ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Service NSW - Frontline Customer Service - Newcastle & Maitland** **Customer Concierge Operator** **Digital Service Representative (Service Centre Only)** **Customer Service Representative** **Customer Concierge Operator - **SNSW Clerk Grade 2- starting annual salary $56,102 **Digital Service Representative - **SNSW Clerk Grade 2/3- starting annual...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia Officeworks Full time

    About OfficeworksWe're a dynamic and innovative company that's passionate about delivering exceptional customer service. Our team is our heart and soul, and we're committed to creating a safe and supportive work environment for everyone.The RoleWe're seeking a Customer Service Representative to join our team at our Newcastle West store. As a key member of...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia Housing Industry Association Full time

    The Housing Industry Association is seeking a highly skilled Customer Service Officer to join their team at the HIA Home Inspirations Centre.The ideal candidate will have excellent communication and interpersonal skills, with the ability to provide high-quality customer service to visitors of the Centre.Key responsibilities of the role include:Ensuring that...

  • Customer Service Representative

    6 months ago

    Newcastle, Australia Polyaire Air Conditioning Products Full time

    Polyaire has been a trusted name in the air conditioning industry for over 40 years. We are committed to delivering innovative, energy-efficient products and exceptional service to our customers. With a nationwide presence, Polyaire has established itself as a market leader and a go-to destination for quality air conditioning solutions. As the **Customer...

  • Customer Service Representative

    1 day ago

    Newcastle, New South Wales, Australia Randstad Full time

    Job Title:Customer Service RepresentativeAbout the Opportunity:This is an exciting chance to work with a Government agency in NSW, delivering support services essential for the department's operations.Key Responsibilities:Provide high-quality customer service through strong engagement in a fast-paced contact centre environment.Handle customer enquiries...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    We are seeking a skilled Customer Service Representative to provide exceptional phone and email support to our commercial and domestic customers.In this role, you will be responsible for:Receiving and responding to customer inquiries in a timely and professional mannerProactively making outbound calls to promote our products and servicesScheduling...

  • Customer Service Representative

    2 weeks ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team in Newcastle, where you will play a vital role in delivering exceptional customer experiences.This is an excellent opportunity for a professional with experience in customer service or call centre environments to leverage their skills and contribute to the growth of our...

  • Customer Service Representative

    3 weeks ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    We have an exciting opportunity for a talented Customer Service Representative to deliver exceptional customer experiences in Newcastle. In this role, you will be a vital member of the Customer Service team reporting directly to the Team Leader, responsible for providing world-class phone and email customer service, sales and support.The core...

  • Customer Service Representative

    5 days ago

    Newcastle, New South Wales, Australia Rentokil Initial Full time

    About This OpportunityWe are seeking an experienced Customer Service Representative to join our team in Newcastle. This is a permanent position that offers a competitive salary and excellent opportunities for growth.Job OverviewThis role involves providing exceptional customer service, sales support, and administrative tasks as part of our dynamic Customer...

  • Customer Service Representative

    1 month ago

    Newcastle, New South Wales, Australia City of Newcastle Full time

    About the RoleWe are seeking an experienced and enthusiastic Customer Service Representative to join our team at City of Newcastle. As a key member of our Library Service Unit, you will provide exceptional service experiences to our members and visitors, delivering quality interactions and professional advice across various channels.Key ResponsibilitiesWork...

  • Frontline Representative

    5 days ago

    Newcastle, New South Wales, Australia Housing Industry Association Full time

    Job DescriptionThe Customer Service Officer is HIA's frontline representative of the HIA Home Inspirations Centre.This role is responsible for meeting and greeting all visitors, assisting with Centre enquiries and undertaking administrative tasks associated with the operation of the Centre, such as processing visitor information.The principal purpose of this...

  • Insurance Customer Service Representative

    2 weeks ago

    Newcastle, New South Wales, Australia Chandler Macleod Full time

    About the RoleChandler Macleod is seeking a skilled Insurance Customer Service Representative to join our Business Support team in Newcastle. This permanent role involves handling customer inquiries across multiple channels and providing solutions using knowledge of products, services, and industry legislation.Main Responsibilities:Respond to customer...

  • Airport Customer Service Representative

    7 days ago

    Newcastle, New South Wales, Australia Cater Care Full time

    We are seeking a skilled and customer-focused Airport Customer Service Representative to join our team at Newcastle Airport. As a key member of the Cater Care team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our passengers.Key Responsibilities:Prepare and serve coffee and food to customersTake...

  • Customer Service Representative

    3 days ago

    Newcastle, New South Wales, Australia Chandler Macleod Full time

    Why Choose Chandler Macleod?We are a leading recruitment agency in Australia, providing employment services to top employers across various industries. Our team of experts is dedicated to finding the right candidates for our clients' businesses.About the Role:We are seeking an experienced customer service representative to join our client's team in...

  • Customer Service Representative

    5 days ago

    Newcastle, New South Wales, Australia Chandler Macleod Full time

    About the CompanyChandler Macleod's Business Support team is a leading recruitment agency in Newcastle, working with top employers to fill exciting roles for dynamic professionals.Job Description:We are seeking experienced customer service representatives to join our client, an international insurance company based in Newcastle. As a key member of their...

  • Customer Service Representative

    1 week ago

    Newcastle, New South Wales, Australia Charterhouse Full time

    **About the Role**We are seeking an experienced Customer Service Representative to join our team at Charterhouse, providing front-line services to the community from a local office. As a key member of our Client Service Team, you will be responsible for delivering high-quality estate administration services, managing a case load of approximately 50 matters,...

  • Customer Service Representative

    1 week ago

    Newcastle, New South Wales, Australia Charterhouse Full time

    Job OverviewWe are seeking an experienced Customer Service Representative to join our team at Charterhouse in Newcastle, NSW.This is a challenging and rewarding role that requires a high level of professionalism, objectivity, and integrity. The successful candidate will have excellent interpersonal, customer service, and communication skills and experience...

  • Customer Service Representative

    3 days ago

    Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

    SS&C Bluedoor Pty Limited is a leading provider of investment and financial services, with a strong presence in the global market. We are committed to delivering exceptional customer experiences through our team of skilled professionals.About the RoleWe are seeking a Customer Service Representative to join our team, providing excellent service to our...

  • Customer Service Representative

    6 days ago

    Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our Global Investor Servicing team at SS&C Bluedoor Pty Limited.Job Summary:This is an exciting opportunity to work in a dynamic environment, providing exceptional customer service to investors across the globe. As a Customer Service Representative, you will...