Customer Service Representative

4 weeks ago

Newcastle, Australia IMB Bank Full time

**Banking experience not required, excellent training provided**:

- **Newcastle Region - Permanent, Full Time**

IMB Bank is a leading member-owned bank offering a full range of products and services in both retail and business banking. IMB’s purpose is to provide simple, competitive and authentic banking that helps our members and communities be better off and have been doing so for over 143 years. An award winning and growing organisation, we’ve donated more than $11.5 million through our Community Foundation to over 850 projects in the communities in which we live.

We are looking for an enthusiastic **Customer Service Representative** to join our **Newcastle Relief Team **in providing great service and support to IMB customers in relation to their financial needs. This role supports all branches within the region - **Glendale, Green Hills, Broadmeadow and Charlestown.**

**The main aspects of the role include**:

- Having conversations and interactions with customers via all channels, including face to face, phone and online and helping them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Working with your Manager and team to collectively achieve the branch goals and objectives
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carryout out administrative duties.

**To carry out the role successfully, you’ll need to be able to demonstrate**:

- Experience in sales and service, preferably in retail, banking or hospitality industries
- Cash handling experience and an accurate eye for detail
- A learning mindset and ambition to build a career in the banking industry
- An aptitude for technology and proficient in MS Office programs/apps
- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
- A genuine desire to help people, work directly with customers as well as work with and support a team
- The willingness to travel to branches within the region as required for training or staff relief purposes.

**IMB Benefits include**:

- A supportive culture that actively promotes inclusion and the wellbeing of our employees
- Competitive remuneration
- Wellbeing days
- Product concessions
- Paid parental leave
- Purchased leave options
- Study assistance
- Corporate uniform Genuine investment in your learning and professional growth.

Code: #1

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