Service Delivery Specialist

4 months ago

Sydney, Australia Vero Insurance Full time
Jobs - Job Details - Service Delivery Specialist (Policy)

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Service Delivery Specialist (Policy)

Job No: 672390

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 5

Great opportunity work with our Service Delivery team in Insurance TechnologyNew role supporting our Insurance Policy platform ProtectBrisbane, Sydney, or Melbourne location with great work flexibility

About the role

The Service Delivery Specialist (Policy) is crucial in ensuring the smooth operation of IT applications within a portfolio, working under a Service Delivery Manager. They collaborate with both internal and external run teams using SIAM and ITIL processes to transition teams to the Momentum way of working. This role provides expertise and guidance to operational teams and ensures service management processes meet the technical and business needs of the portfolio.

The Service Delivery Specialist facilitates Service Management processes across multiple technology teams and ensures adherence to best practices. Additionally, this role will support the main Insurance Policy Administration System, specifically focusing on the Protect application and its transformation journey to the new SaaS Policy Admin System, Duck Creek.

What you'll do

Responsible for providing the subject matter expertise that is required to ensure Policy Platform Systems are being operated optimallyDesign and establish operating model for RUN operations as part of the Policy Platform transformational programmeConduct Technical impact assessments on Policy platformEngage business and technical stakeholders for priority incidents and manage communicationsTake part in on-call roster for critical production issues related to Policy platform

What you'll bring 

Minimum 5 Years experience in technical support for Insurance Policy Administration Systems either on premise or SaaS productsExperience in establishing IT RUN Operating model for critical business functions Good knowledge and experience of ITSM and IT OperationsITIL version 3 or 4 certification is well regardedFamiliarity with service management processes such as Incident, Change, Problem, Config, Request, Availability, Capacity, Event, Release, and Knowledge

What we can offer you

Competitive benefits package and flexible work cultureExcellent discounts on a range of retail favourite stores as well as banking and insurance productsA range of flexible working and leave options, including 20 weeks paid parental leaveInvest in your brighter future with ongoing study support and career development programs

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