Quality Manager

2 weeks ago


North Ryde, Australia New Horizons Full time

 About the role
Reporting directly to the General Manager of Enterprise Risk & Business Assurance, you will lead Quality initiatives across our products and systems. This role demands a strong collaborative approach with the Enterprise Risk & Business Assurance teams.
Key Responsibilities:
Ensure adherence to our Quality Management System (QMS) and aim for ISO 9001:2015 compliance.
Use your quality management and data analysis skills to enhance compliance and upskill the organisation.
Drive continuous improvement in operational performance.
Annually assess and report on the QMS to the Board.
Manage the complaints handling framework and respond to complaints promptly.
Prepare monthly Customer Feedback and Incident Reports, identifying trends and improvement opportunities.
Collaborate with the ER&BA team to optimize complaints and incident management.
Lead or participate in high-risk incident and complaint investigations.
Promote customer safeguarding and compliance with standards.
Contribute to system development and policy creation related to quality management.
Maintain and enhance compliance frameworks, reporting to senior management.
Essential:
Demonstrated knowledge and understanding of standards and principles of care in the Human Services sector
Relevant Tertiary qualifications and/or significant knowledge and experience in a similar role
Experience in providing expert advice and recommendations at a senior level.
National Criminal History Check (Police Check)
Demonstrated excellence in verbal and written communication skills including the ability to liaise, negotiate, influence and problem solve with a range of internal and external stakeholders and write reports/communications of a high order appropriate for the intended audience

At New Horizons, our purpose is to enhance wellbeing. Through the right advice and services, we help customers discover their potential. By putting wellbeing at the heart of everything we do, we move towards our vision of happy, inclusive communities that create opportunities. Our Enterprise Risk & Business Assurance Team plays a pivotal role in upholding the integrity, reputation and success of our organisation, to enable the realisation of our strategic objectives. We do this by applying robust risk and compliance frameworks, which not only identify and mitigate risk, but also aid the ongoing development and improvement of operational policies and practices within the organisation. 



  • North Ryde, New South Wales, Australia New Horizons Full time

    About New HorizonsNew Horizons is committed to enhancing wellbeing by providing expert advice and services that help customers discover their potential. Our organisation strives towards a vision of happy, inclusive communities that create opportunities.Job OverviewThis role is part of the Enterprise Risk & Business Assurance Team, which plays a pivotal role...

  • Quality Specialist

    5 months ago


    North Ryde, Australia BD Full time

    Job Description Summary Opportunity for a Quality Specialist to join our established Quality team in Macquarie Park, Sydney. **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and...

  • Quality Director

    1 week ago


    North Ryde, New South Wales, Australia New Horizons Full time

    About the RoleAt New Horizons, we're seeking a skilled Quality Director to lead our Quality initiatives across products and systems. Reporting to the General Manager of Enterprise Risk & Business Assurance, you'll drive Quality Management System (QMS) adherence and ISO 9001:2015 compliance.Key Responsibilities:- Ensure QMS compliance and drive continuous...


  • North Ryde, New South Wales, Australia New Horizons Full time

    Role OverviewNew Horizons is a dynamic organization committed to enhancing wellbeing through expert advice and services. As our Quality Assurance Lead, you will play a pivotal role in upholding the integrity, reputation, and success of our organization.About the RoleYou will report directly to the General Manager of Enterprise Risk & Business Assurance and...


  • North Ryde, Australia Randstad Full time

    Role Overview:The HSEQ Manager provides specialized Health, Safety, Environment, and Quality (HSEQ) advisory services, system management, and reporting to the team across the Oceania region. This role is crucial in maintaining compliance with legislative and commercial certification requirements, supporting the company’s commitment to safety, and ensuring...


  • North Ryde, Australia Achieve Australia Full time

    North Ryde location - Work with the NDIS framework - Not For Profit salary packaging available **Why join team Achieve?** For many of our staff, making a real difference to the lives of people with disability and working with a great supportive team, is its own reward. We are looking for an experienced Quality and Safeguarding Officer to join our team....


  • North Ryde, New South Wales, Australia Randstad Full time

    Role Overview:The HSEQ Manager plays a critical role in maintaining compliance with legislative and commercial certification requirements, supporting the company's commitment to safety, and ensuring consistent system performance across the Oceania region.Key Responsibilities:Coordinate activities to ensure HSEQ management systems comply with legislative and...


  • North Ryde, Australia Macquarie University Full time

    PRIMARY DETAIL Salary Package: From $119,056 per annum (HEW 8), plus 17% employer's superannuation Appointment Type: Full-time, continuing Location: Macquarie University, Wallumattagal Campus, Dharug land, North Ryde The Role Macquarie University is recruiting for a new Lead, Teaching Quality & Student Experience to drive the development, implementation...


  • North Sydney, Australia Camp Quality Full time

    **North Sydney location, close to public transport, in a vibrant office**: - **Join a dynamic marketing team changing the cancer story for kids**: - **Permanent, full time leadership position with a flexible hybrid working model** Do you want to make a real difference? Come join Camp Quality, a children’s cancer charity that has been bringing...


  • North Melbourne, Australia Country Road Group Full time

    Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available. The Quality Assurance Manager is responsible for setting CRG quality standards and benchmarks,...


  • Coburg North, Australia Tasty Spices Full time

    **Quality Assurance Manager** **About the role** **Tasty Spices, part of the KFS Group, have an opportunity for an experienced QA Manager to join our team.** This is a hands on role where you will manage and oversee all aspects of QA, working closely with Production and the Site Operations team to ensure manufactured products meet regulatory and customer...


  • North Sydney, Australia Camp Quality Full time

    **North Sydney location, close to public transport, in a vibrant office**: - **Join a dynamic, Services and Programs team changing the cancer story for kids**: - **Permanent, full time with a flexible hybrid working model** Do you want to make a real difference? Come join Camp Quality, a children’s cancer charity that has been bringing positivity, fun...


  • North Parramatta, Australia Spanian Kebabs Full time

    **Job Description: Quality Assurance Manager (Spanian’s Kebabs)** **Location**: NSW, with travel required between stores and occasional interstate travel**Schedule**: Wednesday to Sunday **Key Responsibilities**: - **Quality Assurance Program Development**: Design and maintain a robust quality assurance program tailored to food service operations,...

  • Manager Quality Risk

    6 months ago


    North Melbourne, Australia Safe Steps Family Violence Response Centre Full time

    **Introduction**: POSITION OVERVIEW The Manager Quality, Risk and Compliance will have day to day responsibility for the quality, risk and compliance activity that enable Safe Steps to provide evidence of appropriate information sharing and privacy responses, incident reporting and management, accreditation readiness and continuous quality improvement. In...


  • Laverton North, Victoria, Australia PACT group Full time

    About the RolePact Recycling is a leading company in the plastics Circular Economy, investing in world-class technology and platforms to unlock the value of post-consumer and post-industrial plastic waste. As a key member of our team, you will play a crucial role in driving our quality assurance strategy and ensuring that our products meet the highest...


  • Laverton North, Australia Pact Recycling Full time

    Job DescriptionAbout this opportunity Reporting to the Executive General Manager and responsible for developing and implementing quality strategies and systems, ensuring product and process quality standards, and driving continuous improvement initiatives across ~10 manufacturing sites, the Divisional Quality Assurance Manager will also champion the...


  • Laverton North, Victoria, Australia Pact Recycling Full time

    About this OpportunityPact Recycling is seeking a highly skilled Divisional Quality Assurance Manager to join our team. As a key member of our organization, you will be responsible for developing and implementing quality strategies and systems to ensure product and process quality standards across our manufacturing sites.Key Responsibilities:Develop and...


  • Laverton North, Victoria, Australia Landis+Gyr Full time

    Landis+Gyr is a leading global provider of integrated energy management solutions. Our innovative and proven portfolio of software, services, and intelligent sensor technology is a key driver to decarbonize the grid. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and...

  • Quality Manager

    2 weeks ago


    Laverton North, Victoria, Australia Landis+Gyr Full time

    Landis+Gyr is a leading global provider of integrated energy management solutions. Our mission is to empower utilities and consumers to reduce energy consumption. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management. This role plays a pivotal part in enhancing customer experience with L+G by...


  • Laverton North, Victoria, Australia Landis+Gyr Full time

    Key ResponsibilitiesThe Customer Quality Manager APAC plays a pivotal role in enhancing customer experience with L+G by adhering to customer quality management processes and actively contributing to their improvement. The role involves actively participating in the identification, evaluation, and mitigation of risks and supporting the implementation of the...