Quality Assurance Manager

9 hours ago

North Melbourne, Australia Country Road Group Full time

Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available.

The Quality Assurance Manager is responsible for setting CRG quality standards and benchmarks, ensuring consistent product compliance with mandatory standards and legislative requirements. This role will lead the centralisation of reporting and processes, oversee the inspection of goods, and manage bulk quality returns for CRG.

Additionally, the Quality Assurance Manager will support risk management through proactive reporting, intervention, and corrective action measures. It will also be responsible for auditing and surveillance of both products and processes, ensuring vendor technical compliance and quality outcomes are effectively managed.

Key Accountabilities 

  • Define quality standards, maintain documentation, and communicate requirements across all divisions and to suppliers.
  • Oversee supplier onboarding, mentor on continuous improvement, and build strong relationships to ensure quality across all divisions.
  • Lead the delivery of strategic sourcing initiatives in line with project objectives and timelines by collaborating with key business subject matter experts.
  • Notify stakeholders of quality issues, manage withdrawn styles, and coordinate claims for cancelled and reworks across all divisions.
  • Streamline systems to save time and cost, and drive supplier improvements to enhance quality across all divisions.

Key Capabilities 

  • Experience working in a Quality Manager role ideally within apparel, accessories or homeware.
  • Proven understanding of local and offshore manufacturing and retail.
  • Experience working with offshore factories and suppliers.
  • Strong commercial acumen.
  • Attention to detail in both workmanship and overall quality of products.
  • Development and management of quality systems and procedures
  • Strong Excel skills

Why work for CRG? 

The Country Road Group is one of Australasia’s largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer: 

  • Generous employee discounts across our House of Brands
  • Seasonal clothing allowance
  • An additional day of leave for your birthday
  • An Industry leading Parental Leave Program
  • Flexible working arrangements to support work/life balance
  • Annual learning calendar to support the ongoing development of our team
  • Support community partnerships across our Corporate Social Responsibility Program
  • We are committed to operating ethically, sustainably, and responsibly. 

About CRG

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group’s evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process

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