Customer Quality Manager APAC

7 months ago

Laverton North, Australia Landis+Gyr Full time

 

 

 

 

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. With sales of USD 1.7 billion in FY 2022, Landis+Gyr employs over 7,000 talented people across 30 countries and five continents .

For more than a century, we've been pioneers in energy innovation, and we continue to lead the way toward a more sustainable and efficient energy landscape.

Join us at Landis+Gyr, where we manage energy better - since 1896.

 

Key Purpose of Role:

The Customer Quality Manager APAC plays a pivotal role in enhancing customer experience with L+G by adhering to customer quality management processes and actively contributing to their improvement. The role involves actively participating in the identification, evaluation, and mitigation of risks and supporting the implementation of the Global Integrated Management System (IMS) in the APAC region. The manager's involvement in cross-regional and global initiatives underscore the importance of their role in fostering collaboration and contributing to broader quality management objectives.

 

This role is a key driver in efficient problem-solving, and meticulous CAPA management. With a focus on continuous improvement, risk mitigation, and global collaboration, the Customer Quality Manager APAC ensures the highest standards of product quality and customer experience, making it an integral part of our commitment to excellence in the APAC region.            

 

Areas of Responsibility:

  • Act as a liaison between L+G and customers, facilitating discussions and providing technical insights to support the overall business and sales department.  
  • Effectively communicate quality solutions to customers based on the findings of root cause analysis.
  • Aligning with the customer quality management processes actively contributing to improve them.
  • Ensure effective problem-solving methods and tools are in place for customers response and reporting.
  • Manage CAPAs and customers facing on quality cases, ensuring quality and fast responses and that TAT (turnaround-time) targets are achieved.
  • CAPAs/8D and related KPIs reporting.
  • Support on CRM (L1 L2 L3) process improvements and providing governance for related performance management.
  • Drive products reliability improvement based on analysis of field returns and internal testing results.
  • Support contracts warranty clauses analysis.
  • Provide guidance and drive implementation of lessons learned and best practices sharing to continuously improve products and processes.
  • Drive the identification, evaluation, and mitigation of risks.
  • Support the implementation of the Global IMS in APAC region.
  • Participate in cross-regional and global initiatives as required.
  • Apply fundamental quality standards, procedures and follows Landis+Gyr policies.
  • Any other specific work activity that the manager determines as necessary.

Corporate Citizenship

  • Manage Energy Better: Consciously drive for continuous improvement in reusing, recycling, or reducing waste.
  • Maintain awareness of identified and potential health and safety, quality and environmental aspects within the workplace and their impact, including the reporting of any accidents/incidents/near misses or hazards.
  • Act responsibly to meet the objectives/requirements at the appropriate level as described in the Health, Safety and Integrated Management Systems.
  • Maintain a professional courteous manner with all vendors, contractors, and fellow employees.

 

Key Metrics

      • Customer relationship management

      • Quality complaints response and problems solving

      • Product reliability performance tracking

      • Lessons Learned for improvements

 

Experience

  • Minimum 10 years’ experience in Quality related role.
  • Demonstrated minimum 5 years’ of experience in a customer-facing quality role  
  • Excellent leadership and coaching qualities (positively influence others without direct authority) and the ability to make decisions without perfect information to move forward.
  • Experience in HW, FW, SW and devices/solutions application for industrial systems  
  • Experience in problem solving, services/technical support or commercial interfaces
  • Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)
  • Self-driving continuous improvement activities, delivering robust business processes, and product quality.
  • Planning, performance management and documenting results. Reporting.
  • Ability to work efficiently within a matrix management organization and accept change and respond to setbacks with minimum disruptions.

 

Qualifications and Additional Requirements:

  • Required Minimum Level of Education: Bachelor, Master preferred.
  • Degree in Engineering, Electrical Engineering, Electronics, Physics, or Material Science preferable
  • Six Sigma Green Belt
  • Project Management skills

 

We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

  • Customer Quality Excellence Manager APAC

    4 weeks ago

    Laverton North, Victoria, Australia Landis+Gyr Full time

    About the RoleAt Landis+Gyr, we're committed to shaping a better future for everyone. As a Customer Quality Excellence Manager APAC, you'll play a pivotal role in enhancing customer experience with our company by adhering to customer quality management processes and actively contributing to their improvement.Key ResponsibilitiesAct as a liaison between...

  • Industrial Quality Experience Leader for APAC

    3 weeks ago

    Laverton North, Victoria, Australia Landis+Gyr Full time

    About the RoleAs an Industrial Quality Experience Leader for APAC, you will play a pivotal role in enhancing customer experience with Landis+Gyr by adhering to customer quality management processes and actively contributing to their improvement.

  • Senior Quality Assurance Manager APAC for Energy Solutions

    4 weeks ago

    Laverton North, Victoria, Australia Landis+Gyr Full time

    About the RoleWe are seeking a Senior Quality Assurance Manager APAC for Energy Solutions to join our team at Landis+Gyr.Job SummaryThe successful candidate will be responsible for managing quality assurance processes and implementing quality management systems in the APAC region. This role requires strong leadership skills, excellent communication...

  • Apac IT Service Management Specialist

    7 months ago

    North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 100 years young in ANZ, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a...

  • Executive Quality Manager

    4 weeks ago

    Laverton North, Victoria, Australia Miller Leith Full time

    About the CompanyMiller Leith is a leading Australian beverage manufacturing business with a strong commitment to quality and excellence. Our company culture is highly collaborative and inclusive, providing opportunities for growth and development.Job SummaryWe are seeking an experienced Executive Quality Manager to join our team at our Melbourne facility....

  • Quality Manager

    6 months ago

    Laverton, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Engineering**Location**: - Laverton - Victoria**Salary**: **Reference**: - BH-26291- Well-Established, Expanding & Highly Reputable Business - Heavy Engineering / Technical Manufacturing Sector - Competitive Salary Package plus Benefits **ABOUT THE COMPANY** With a strong...

  • Quality Assurance Manager Melbourne

    4 weeks ago

    Laverton North, Victoria, Australia Miller Leith Full time

    About Miller LeithMiller Leith is a respected Australian beverage manufacturing business, renowned for its commitment to high-quality products. Our company prides itself on creating a state-of-the-art facility and delivering consistent excellence in our operations.We are currently seeking a Quality Assurance Manager to join our team in Melbourne. The...

  • Apac Growth Manager

    1 month ago

    North Sydney, Australia Royal HaskoningDHV Full time

    **Vacancy Intro**: Based in Sydney, Newcastle, Brisbane and Darwin, Royal HaskoningDHV Australia provides independent engineering, environmental and project management consultancy services to companies around the nation - and in neighbouring regions, including New Zealand and the Pacific Islands. Our specialist engineers and scientists design and implement...

  • Influencer Partnership Manager

    3 weeks ago

    North Sydney Council, Australia Amazon Commercial Services Pty Ltd Full time

    About the RoleWe are seeking a highly motivated and experienced business leader to engage content creators and grow the Amazon Influencer Program as part of Amazon Associates.Job DescriptionThe APAC Performance Marketing & Creator Growth team is looking for a talented professional to develop relationships with top content creators, drive revenue, new...

  • Head of Solutions

    2 months ago

    North Adelaide, Australia Energy Exemplar Full time

    About Energy Exemplar Energy Exemplar is empowering transformative energy decisions across the globe. Energy systems worldwide are undergoing radical changes to solve reliability challenges, meet clean energy targets, and integrate with adjacent industries. Energy Exemplar fits into this environment by revolutionizing the future of energy with clarity,...

  • Solutions Architect

    5 months ago

    North Ryde, Australia Ricoh Full time

    Who Are we?As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness,...

  • HR Business Partner Apac

    1 month ago

    North Sydney, Australia Royal HaskoningDHV Full time

    Are you passionate about HR and enhancing organizational culture across countries? Join our APAC Business Unit Management team as the HR business Partner and support a wide range of HR-related initiatives. You’ll help shape the People agenda and engage in strategic HR projects focusing on leadership, learning and development, employee engagement,...

  • Quality Assurance Assistant

    6 months ago

    Laverton North, Australia Oriental Merchant Full time

    **Job ID**: #69 Description Oriental Merchant is a leading importer and distributor of authentic Asian groceries, supplying supermarkets such as Coles, Woolworths, and independent grocery stores. We work with brands such as ABC, Lee Kum Kee, Valcom, and Yeo's that are familiar throughout the Asia Pacific. We are proud of what we have achieved in growing...

  • Divisional Quality Assurance Manager Full-time

    2 months ago

    Laverton North, Australia PACT group Full time

    Company DescriptionPact Recycling is accelerating the plastics Circular Economy by investing in world class technology and platforms that unlock the value of post-consumer and post-industrial plastic waste. In addition to building Australia’s largest PET recycling facilities with our JV partners Cleanaway, Asahi Beverages and Coca-Cola Europacific...

  • Quality Assurance Coordinator

    7 months ago

    Laverton North, Australia Oriental Merchant Full time

    **Job ID**: #73 Description Oriental Merchant is a leading importer and distributor of authentic Asian groceries, supplying supermarkets such as Coles, Woolworths, and independent grocery stores. We work with brands such as ABC, Lee Kum Kee, Valcom, and Yeo's that are familiar throughout the Asia Pacific. We are proud of what we have achieved in growing...

  • Chief ICT Infrastructure Manager

    4 weeks ago

    North Sydney Council, Australia Amazon Corporate Services Pty Ltd Full time

    About the RoleWe are seeking a seasoned Chief ICT Infrastructure Manager to join our APAC team. In this role, you will be responsible for partnering with design consultants and internal customers to standardize structured cabling and server room designs.Key ResponsibilitiesCollaborate with internal stakeholder teams to select design consultants and...

  • Audio Visual Sales Consultant

    5 months ago

    North Ryde, Australia Ricoh Full time

    Who Are we?As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness,...

  • Marketing Executive for Apac

    6 months ago

    North Sydney, Australia SignUp Software Full time

    **Responsibilities**: The key responsibilities of this role are to assist the marketing, sales and customer success teams by maximizing brand awareness, generating new leads, and communicating product news to existing and new customers and partners. Day-to-day tasks will include, but not be limited to: - Maintain contacts in CRM - Design, schedule and...

  • Quality Inspector

    2 months ago

    Laverton North, Australia SINOGEM Full time

    As a QC Inspector & Production Assistant, you will be responsible for both quality control tasks and assisting with production activities. This dual role is vital to maintaining product integrity and ensuring that production meets our internal and industry standards. You will inspect materials and products, assist in production processes, and contribute to...

  • Customer Delivery Operations Manager

    3 months ago

    Laverton North, Australia Cars24 Full time

    **_At Cars24 we don't just accept difference we celebrate it and support it for the benefit of our employees and customers!_** CARS24 is a global used vehicle e-commerce platform with over US$1 billion in sales. The company originates in India, where it is the largest player in used vehicles, 10 X the size of the next competitor. Cars24 have raised over...