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Quality Management Expert
1 month ago
About the Role
As a Quality Management Expert at New Horizons, you will play a pivotal role in upholding the integrity and reputation of our organisation. This position demands a strong collaborative approach with our Enterprise Risk & Business Assurance teams.
Key Responsibilities
• Ensure adherence to our Quality Management System (QMS) and strive for ISO 9001:2015 compliance.
• Utilise your quality management and data analysis skills to enhance compliance and upskill our organisation.
• Drive continuous improvement in operational performance.
• Annually assess and report on the QMS to our Board of Directors.
• Manage the complaints handling framework and respond to complaints promptly.
• Prepare monthly Customer Feedback and Incident Reports, identifying trends and improvement opportunities.
• Collaborate with the ER&BA team to optimise complaints and incident management.
• Lead or participate in high-risk incident and complaint investigations.
• Promote customer safeguarding and compliance with standards.
• Contribute to system development and policy creation related to quality management.
• Maintain and enhance compliance frameworks, reporting to senior management.
Essential Skills and Qualifications
We are seeking an individual with demonstrated knowledge and understanding of standards and principles of care in the Human Services sector. Relevant tertiary qualifications and/or significant knowledge and experience in a similar role are also essential. Additionally, experience in providing expert advice and recommendations at a senior level is required. A National Criminal History Check (Police Check) is mandatory. Our ideal candidate will possess excellent verbal and written communication skills, including the ability to liaise, negotiate, influence and problem solve with a range of internal and external stakeholders, as well as write reports/communications of a high order appropriate for the intended audience.
About New Horizons
At New Horizons, our purpose is to enhance wellbeing. Through the right advice and services, we help customers discover their potential. By putting wellbeing at the heart of everything we do, we move towards our vision of happy, inclusive communities that create opportunities. Our Enterprise Risk & Business Assurance Team plays a pivotal role in upholding the integrity, reputation and success of our organisation, enabling the realisation of our strategic objectives.
Estimated Salary Range
$85,000 - $110,000 per annum, depending on location and experience.
