Manager Quality Risk

7 months ago

North Melbourne, Australia Safe Steps Family Violence Response Centre Full time

**Introduction**:
POSITION OVERVIEW

The Manager Quality, Risk and Compliance will have day to day responsibility for the quality, risk and compliance activity that enable Safe Steps to provide evidence of appropriate information sharing and privacy responses, incident reporting and management, accreditation readiness and continuous quality improvement. In doing so, this role will work across Safe Steps to foster a positive attitude to quality, risk, compliance and data quality.

The Manager Quality, Risk and Compliance is based at the Safe Steps’ head office in North Melbourne, however, working across all sites may be required. Safe Steps’ locations and unlisted telephone numbers may not be disclosed to any other person except in accordance with service procedures. The locations and unlisted telephone numbers of any high security refuges may not be disclosed to any other person other than in accordance with the instructions of each such service.

**Description**:
KEY RESPONSIBILITIES

Privacy & Information Sharing
- Maintain a register of Privacy and Cyber breaches and report on these in line with legislative and policy requirements.

Risk management
- Contribute to the identification, management and reporting of risks that could impact our strategic and/or operational objectives.
- Ensure processes are in place to identify, manage and report on risk in line with Safe Steps Risk Management Framework
- Oversee the administration of the risk register to ensure that it captures strategic and operational risks, relevant mitigation strategies and status of action plan.

Legislative compliance
- Monitor changes to legislation that may impact Safe Steps via Law Compliance and ensure action is taken to maintain compliance, updated policies and practices, communicate changes and/or provide training
- Liaise with Company Secretary and others to ensure relevant governance processes are in place to manage legislative change and compliance.

Information and document management
- Update relevant documents to ensure they are accurate, including Privacy and Cyber breaches, accreditation readiness plan and Policy register.

Incident and Quality management
- Act as Administrator for our incident reporting system, Tickit
- Coordinate Tickit actions and closure with relevant staff
- Report on incident data through high quality reports for both internal distribution and external agencies
- Ensure responsible roles conduct investigations/root cause analysis to understand the nature of incidents and identify opportunities to improve practice.
- Manage Safe Steps quality improvement register.
- Contribute to the develop, implement, and maintenance of an organisation wide quality management system based on the Safe Steps Quality Management Framework

Accreditation readiness
- Maintain the accreditation readiness plan/calendar with agreed activity.
- Assist in completion of internal audits to ensure compliance with contractual obligations and continuous improvement opportunities are identified and actioned.
- Provide training to new starters and other audiences as required, on such things as the role and functions of Quality Risk and Compliance, our quality management framework, use of Tickit, accreditation requirements.

Other
- Prepare relevant reports related to the functions of this role.
- Build and maintain positive relationships with a broad range of stakeholders.
- Regularly attend and positively contribute to team meetings.
- Complete mandatory and other training as required.
- Abide by all organisational policies and procedures, and workplace conduct and safety obligations.

KEY RELATIONSHIPS

Internal Stakeholder
- Direct Manager - Head of Quality, Risk & Compliance.
- Safe Steps Executive team & Board - Provide information and advice on organisational quality process, accreditation, compliance requirements.
- Operational teams
- Liaise with relevant team members to coordinate responses to clients/stakeholders.
- Provide information and quality risk and compliance activity.
- Work with teams to foster a positive risk and continuous improvement culture.
- Company Secretary - Receive guidance and instructions relating to the implementation and maintenance of relevant governance processes.

External Stakeholder

Family Safety Victoria - Report critical incidents via CIMS

ORGANISATIONAL REQUIREMENTS

Policies
- Regularly review and comply with all relevant organisational policies.

Workplace Health & Safety
- Uphold all employee responsibilities relating to the identification and reporting of hazards, accidents and incidents.

Quality & Compliance
- Proactively engage with all quality related activities that will support the organisation to remain compliant with the industry quality standards as governed by the delegated regulatory authority.
- A current Working with Children Check and willingness to undergo a National Police Check

Values
- Demonstrate the organisation’s values of Integrity, Diversity and Empowerment

  • Quality and Risk Manager

    3 months ago

    Melbourne, Australia Jewish Care Victoria Full time

    **Quality and Risk Manager** - Permanent Full-Time position - Flexible working arrangements - Generous not - for - profit salary packaging benefits **About us** Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community...

  • Safety/risk & Quality Manager

    4 months ago

    North Adelaide, Australia Calvary Full time

    Calvary North Adelaide Hospital Risk, Safety and Quality Manager - Full Time Monday to Friday position with flexible working hours. Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment An opportunity to have a positive impact on...

  • Client Risk and Quality Manager

    6 months ago

    Melbourne, Australia Davidson Group Services Full time

    High growth, fast paced environment - Ability to have meaningful social impact - Fully flexible working Our client is a professional services organisation committed to genuine social impact and ethical leadership. Their talented team of over 1,000 employees continues to grow in a flexible, open, and transparent way as our client supports their primarily...

  • Head of Risk

    6 months ago

    Melbourne, Australia Bupa Full time

    A fixed term, 6-month opportunity has arisen in our Bupa Health Services Risk and Governance supporting our Bupa Optical and Bupa Dental Care business units. - Reporting to Director Risk & Quality, Health Services, this is a hybrid role and will be based from our Melbourne CBD office location when not working from home. **How will I help? Key...

  • Quality & Risk Coordinator

    7 months ago

    Melbourne, Australia Healthscope Full time

    Quality and Risk Coordinator - Knox Private Hospital Knox Private Hospital is one of the largest private hospitals in Victoria, caring for over 1.2 million people across Melbourne’s east and outer east. We have a 24/7 Emergency Department, covering a full range of medical and surgical specialty areas, including highly complex surgeries. Backed by...

  • Healthcare Quality and Risk Manager

    3 weeks ago

    Melbourne, Victoria, Australia Healthscope Full time

    About Knox Private HospitalKnox Private Hospital is one of the largest private hospitals in Victoria, providing high-quality care to over 1.2 million people across Melbourne's east and outer east.We have a 24/7 Emergency Department, covering a full range of medical and surgical specialty areas, including highly complex surgeries.Our FacilitiesWe offer 15...

  • Quality Safety

    6 months ago

    North Turramurra, Australia HammondCare Full time

    **About us** HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia’s most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through...

  • Quality, Compliance, Risk and Policy..

    6 months ago

    Melbourne, Australia Talent International Full time

    australia melbourne permanent au$100000.00 - au$110000.00 per annum + super and salary packaging**The Client & Role**: We’re currently working with a charitable organisation based in the easter suburbs, they’re looking to bring on a Quality, Compliance, Risk and Policy Specialist to be responsible for timely and accurate reporting to federal and state...

  • Chief Risk Management Strategist for Resilience

    4 weeks ago

    Melbourne, Victoria, Australia AU047 JLT Risk Solutions PTY LTD Full time

    Overview: AU047 JLT Risk Solutions PTY LTD is seeking a highly skilled and experienced professional to fill the role of National Program Executive, Resilience. This exciting opportunity allows candidates to drive strategic risk management initiatives and contribute to building resilience across the local government sector. About the Role: This newly...

  • Quality and Risk Manager

    8 months ago

    Melbourne, Australia Wolfe Co Full time

    Work in Melbourne, VIC at a word class Hospital - Great Remuneration & Career Development - Take the next step in your career Elevate Your Career with Wolfe Healthcare! Lead a Elite Medical Team as a Quality and Risk Manager at world class Hospital! Are you a seasoned safety professional ready to take the helm and lead safety framework and...

  • Quality and Risk Manager

    8 months ago

    Melbourne, Australia Wolfe Recruitment Full time

    Healthcare- Melbourne, VIC- Full TimeElevate Your Career with Wolfe Healthcare!Lead a Elite Medical Team as a Quality and Risk Manager at world class Hospital! Are you a seasoned safety professional ready to take the helm and lead safety framework and guidelines? We're committed to providing a supportive and rewarding work environment where your expertise...

  • Quality Manager

    2 months ago

    North Ryde, Australia New Horizons Full time

     About the roleReporting directly to the General Manager of Enterprise Risk & Business Assurance, you will lead Quality initiatives across our products and systems. This role demands a strong collaborative approach with the Enterprise Risk & Business Assurance teams.Key Responsibilities:Ensure adherence to our Quality Management System (QMS) and aim...

  • Nurse Manager

    1 month ago

    North Adelaide, Australia SA Health Full time

    Women's and Children's Health Network, Paediatric Medicine, North Adelaide (5006) Salary Classification - RN/M3 - Registered Nurse/Midwife LV 3 - $121,537 to $126,970 Full time - Ongoing Permanent  About the Opportunity We currently have an exciting opportunity to join the Paediatric Medicine team as a Nurse Manager– Safety, Quality & Risk, where...

  • Risk, Quality

    7 months ago

    Melbourne, Australia Australian Unity Full time

    **Join us and let’s make a bigger difference together.** It’s an exciting time to be joining Australian Unity - we have grown significantly over recent years and are transforming to capitalise on further growth opportunities to help our customers and employees thrive. We operate with commercial principles and with a strong social purpose to create...

  • Resilience Risk Leadership Specialist

    3 weeks ago

    Melbourne, Victoria, Australia AU047 JLT Risk Solutions PTY LTD Full time

    OverviewAU047 JLT Risk Solutions PTY LTD is seeking a highly skilled Resilience Risk Leadership Specialist to drive the delivery of its National Local Government Vulnerability program.Salary: $120,000 - $180,000 per annum (dependent on experience)About the RoleThis exciting opportunity will see you lead the engagement and act as the central contact point for...

  • Risk Resilience Strategy Leader

    4 weeks ago

    Melbourne, Victoria, Australia AU047 JLT Risk Solutions PTY LTD Full time

    AU047 JLT Risk Solutions PTY LTD: Career Opportunity We are seeking a highly skilled Risk Resilience Strategy Leader to join our team in Adelaide, Australia. As a key member of our organization, you will play a vital role in driving the delivery of our National Local Government Vulnerability program. Job Overview The successful candidate will be...

  • Risk Manager

    4 weeks ago

    Melbourne, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...

  • Quality Assurance Manager

    1 month ago

    North Melbourne, Australia Country Road Group Full time

    Country Road Group (CRG) is embarking on transformation to position itself for growth, leveraging our scale, capabilities and culture as a House of Brands. We are investing in new and existing capabilities and have a number of exciting opportunities available. The Quality Assurance Manager is responsible for setting CRG quality standards and benchmarks,...

  • Fraud Data Analyst

    2 weeks ago

    Melbourne, Australia Risk Solutions Full time

    About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our, Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult...

  • Healthscope Quality and Risk Coordinator Position

    4 weeks ago

    Melbourne, Victoria, Australia Healthscope Full time

    About Knox Private HospitalKnox Private Hospital is one of the largest private hospitals in Victoria, caring for over 1.2 million people across Melbourne's east and outer east.We have a 24/7 Emergency Department, covering a full range of medical and surgical specialty areas, including highly complex surgeries. Backed by the latest technology and expertise,...