Customer Service Associate

1 month ago

Lake Macquarie, Australia Experis Full time

Leading Animal Health Organization is hiring for Customer Service Associate Based In Sydney

Role Purpose:

The primary responsibility of the Customer Care Associate is to provide a level of customer service to both internal and external customers that meets company and market expectations.

Of critical importance to the successful execution of this role is the ability to communicate effectively, attention to detail and sound IT experience and the ability to grasp technical product and market information.

Duties:

  • Process orders to meet warehouse cut off
  • Consignment Tracking and Tracing.
  • Liaise with third party logistics
  • Answer phones and emails supplying relevant information to both internal and external customers.
  • Process free and bonus orders including creation of new customer accounts.
  • Attain mastery of ERP, CRM (SAP, MAXX) and other systems as required to effectively problem solve within the customer care function.
  • MAXX / CRM tool - Ensure tasks requested by sales reps are completed in a timely manner.
  • Send copies of MSDS's when
  • Maintain AQIS and APVMA licence via government
  • Create Debit/Credit notes and customer returns within KPI timelines.
  • Run reports when required by BU's.
  • Provide regular audit documentation and engage in internal audits as required.
  • Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.

If interested APPLY NOW

Aishwariya Aramakrishnan
Recruitment Specialist
Let's Connect

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.

By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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