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Customer Service Representative

2 months ago

Macquarie Park, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time

At Alcon, we're driven by our mission to help people see brilliantly. As a Customer Service Representative, you'll be part of a collaborative team that champions progress and innovation in eye care.

Key Responsibilities

  • Deliver exceptional customer service via phone, ensuring timely and accurate resolution of customer queries.
  • Process orders in SAP, ensuring seamless purchase, invoicing, and delivery of Alcon products to customers.
  • Liaise with freight teams to track orders and ensure timely delivery.
  • Provide top-notch customer service to customers and commercial teams, showcasing initiative and a passion for service excellence.

Requirements

  • Accurate and efficient data processing skills.
  • Experience with SAP.
  • Excellent communication skills.
  • Attention to detail.
  • Problem-solving skills.
  • Customer service experience in the Medical Device or Pharmaceutical industry is a plus.

About Alcon

Alcon champions equality, giving back to the community, and wellbeing by embracing initiatives that educate and inspire our associates to be their best selves. We're a #Great Place to Work certified company, and we're committed to making a meaningful difference in the lives of patients worldwide.

Why choose Alcon?

Be part of a global leader with a rich history of innovation and excellence in eye care.

Enjoy a competitive compensation package and opportunities for career advancement.

Make a real impact in the lives of patients by contributing to cutting-edge advancements in eye health.