Customer Service Manager

6 months ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

Job Description:

Job description

As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales.

Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales.

As Customer Service Manager you will demonstrate a commitment to customer satisfaction with regards to internal and external customers in all activities

Responsibilities and duties

Relevant tertiary qualification in business or related discipline; or equivalent experience

Proven people management experience at a senior level

Financial management

Experience analysing and interpreting statistical and performance-related data

Strategic ability and planning and execution skills

Technical knowledge/industry experience:

Sound understanding of crucial agent remuneration drivers

A sound understanding of each role position and function within the claims environment and the associated performance expectations and requirements of these roles

Commitment to the philosophy of a case management model of practice

Computer skills: Outlook, intermediate knowledge of the Microsoft Office suite

Required skills, experience and qualifications

Experience with coaching

Complaint management and resolution outcomes

Workers Compensation Insurance Policy, legislation and associated compliance issues (preferred)

Expereince managing complex customer service departments

About DXC

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Your working environment

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends – from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an equal opportunity employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

  • Customer Service Manager

    6 months ago

    Macquarie Park, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...

  • Customer Service Manager

    3 months ago

    Macquarie Park, Australia Myer Full time

    **Job no**: 942329 **Work type**: Permanent / Full time **Location**: Macquarie **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Customer Service Manager

    5 months ago

    Macquarie Park, Australia DXC Technology Full time

    **Job description** As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Manager you...

  • Customer Service Management Specialist

    2 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Company OverviewDXC Technology is a global company that helps businesses run their mission-critical systems and operations. With a presence in multiple geographies, DXC offers a range of services to drive performance, competitiveness, and customer experience.About the RoleAs a Customer Service Manager at DXC, you will be responsible for demonstrating a...

  • Customer Service

    6 months ago

    Macquarie Park, Australia Appreciating Talent Full time

    Great Salary (above market rate) - Hybrid or Remote Working Options Available - Fabulous Company Culture, Dynamic Team & The Best Management **The Company**: A well-established organisation who thrives & succeeds due to their amazing staff, supportive management, loyal clients & an incredible reputation that is unmatched. **The Role**: - This role will...

  • Customer Service and Relationship Manager

    4 hours ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the Role">We are seeking a Customer Service and Relationship Manager to join our team in Sydney. As a key member of our operations team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing timely...

  • Customer Service Manager

    1 week ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job OverviewWe are seeking an experienced Customer Service Manager to join our team at DXC Technology Australia Pty Limited. As a senior leader, you will be responsible for delivering exceptional customer service and managing a team of professionals.

  • Customer Service Manager

    1 month ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at 3001 DXC Technology Australia Pty Limited. As a Customer Service Manager, you will be responsible for demonstrating a commitment to customer satisfaction with regards to internal and external customers in all activities.Key ResponsibilitiesRelevant tertiary...

  • Customer Service Lead

    4 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Title: Customer Service ManagerAbout the Role:We are seeking an experienced Customer Service Manager to join our team at 3001 DXC Technology Australia Pty Limited. As a key member of our customer service department, you will be responsible for providing exceptional service to our customers, identifying and resolving issues, and implementing process...

  • Customer Service Manager: Team Lead

    3 hours ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the Role:We are seeking an experienced Customer Service Manager to lead our team and contribute to delivering exceptional customer experiences. The successful candidate will demonstrate a commitment to customer satisfaction, internal and external, in all activities.Key Responsibilities:Leadership and Management: Provide guidance, coaching, and...

  • Customer Service Representative

    5 months ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of...

  • Customer Service Representative

    2 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    We are seeking an experienced Customer Service Representative to join our team at 3001 DXC Technology Australia Pty Limited. In this role, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesThe successful candidate will have the following key responsibilities:Respond to customer inquiries and...

  • Customer Service Director

    4 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the RoleWe are seeking a skilled Customer Service Manager to join our team at DXC Technology Australia Pty Limited. As a key member of our claims management team, you will be responsible for providing exceptional customer service to our internal and external stakeholders.Key ResponsibilitiesManage a team of customer service representatives to ensure...

  • Customer Service Representative

    6 months ago

    Macquarie Park, Australia Alcon Full time

    Customer Service Role - Data entry for processing orders in SAP - Taking phone calls to manage customer queries effectively - Managing customer claims by raising credits and returns

  • Customer Service Director

    2 weeks ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About 3001 DXC Technology Australia Pty LimitedDXC Technology is a global leader in IT services and solutions, helping companies run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds.Estimated Salary: AU$120,000 - AU$150,000 per...

  • Customer Service Representative

    1 month ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at DXC Technology Australia Pty Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, resolving complaints, and...

  • Customer Service Leader

    4 days ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    About the RoleWe are seeking a highly skilled Customer Service Manager to join our team at DXC Technology Australia Pty Limited. This is an exciting opportunity to work with a leading company in the workers' compensation claims management space.Key ResponsibilitiesDevelop and implement effective customer service strategies to drive satisfaction and...

  • Customer Service Specialist

    5 months ago

    Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

    Job Description: As part of icare’s major reset to improve recovery and return to work outcomes for injured workers, DXC has commenced managing workers’ compensation claims in New South Wales. Join the DXC team and contribute to bringing DXC’s claims management expertise to icare and the people of New South Wales. As Customer Service Specialist...

  • Customer Service Officer

    2 months ago

    Macquarie Park, Australia DXC Technology Full time

    Are you ready to be part of something truly innovative? At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At...