Genetic Counselling Patient Services Coordinator

7 days ago

Sydney, Australia Monash IVF Group Full time

Leading the future of reproductive care
At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to act earlier. Ultimately, we are trying to improve everyone’s chance of having a family.

That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring, and truly want to make a difference. If this sounds like you, read on.

What's the role?
The role of the Genetic Counselling Patient Services Coordinator is to deliver excellent customer service to our patients requiring genetic counselling. The role will support the national Genetic Counsellor team to ensure professional, efficient, and empathetic service is provided to our patients.

Responsibilities include:

  • Work with the Genetic Counselling Team, IVF Specialists, Laboratory staff and patients to support the delivery of a smooth process for individuals and couples having IVF treatment, accessing prenatal services, undergoing reproductive carrier screening and other genetic tests through the Monash IVF Group.
  • Receive and process IVF referrals appointments including collecting patient demographics, and, obtaining relevant medical records and consents, etc.
  • Book genetic counselling/clinical geneticist appointments as appropriate for PGT, IVF, prenatal, and other genetic counselling patients updating and maintain accurate patient records
  • Provide quality administrative support to the genetic counselling team including sending letters, organising billing, reviewing invoices, etc.
  • Inform patients about required information for their genetic counselling appointments and an overview of genetic counselling journey.
  • Obtain and review referrals and reports, and in association with lead genetic counsellors, triage to clinical team.
  • Managing genetic counselling databases, calendars and updating policies and procedures.
  • Triage and assist with phone and email enquiries regarding services provided by the genetic counselling team.
  • Coordination, minute taking and management of intradepartmental team meetings.
  • Accurate data entry into the patient management system

Are you the ideal candidate for us?
Genetic Counselling requires an acute awareness of privacy and confidentiality. The successful applicant will be sensitive to the needs of our patients and ideally bring the following:  

  • Highly skilled and demonstrable medical/specialist reception and administrative experience
  • Experience in science or a related health discipline is strongly desired
  • Excellent telephone manner
  • Exceptional computer and IT skills, Microsoft Office Suite essential
  • Strong attention to detail
  • Ability to work cohesively within a multi-disciplinary team
  • Superior time management skills with proven ability to multitask
  • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.
  • Relevant working experience in health services
  • An understanding of the role and responsibilities of a Genetic Counsellor is highly desirable
  • Highly organised with excellent time management, attention to detail
  • High level of initiative
  • Able to work cohesively with a multi-disciplinary team
  • Strong verbal and written communication skills
  • Dynamic, flexible and adaptable in a fast-paced environment

Why work for us?
At Monash IVF Group, we are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.

Monash IVF Group values each & every one of our employees
Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following:

  • A Learning & Development Framework that supports your professional development
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial.
  • Discounts on Monash IVF Group fertility and ultrasound services
  • Paid IVF Leave
  • Paid Parental Leave - 12 weeks plus superannuation
  • Access to Fitness Passport gym membership

If you’re ready to join the brave leaders of reproductive care, please follow the link below.

Closing Date: 13 October 2024 (unless filled prior) 

Liv Thomas
HR Advisor - Ultrasound
liv.thomas@monashivfgroup.com

All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.

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