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Patient Services Team Leader
2 months ago
We are seeking an experienced and compassionate Patient Services Team Leader to join our team at Monash IVF Group. As a key member of our patient services function, you will play a vital role in ensuring our patients receive the best-in-class care and experience.
Key Responsibilities- Provide exceptional front desk reception and administration support to our patients
- Manage patient information, including treatment costs, methods of payment, and timing of payments
- Ensure the provision of quality administration and clerical support is provided within the business
- Lead, mentor, and develop the patient services staff to ensure they feel empowered to fulfill their roles
- Conduct annual performance reviews and ensure staff are engaged and competent to perform in their roles
- Manage rosters, leave requests, and daily timesheet authorizing
- Ensure the efficient and effective use of resources, with management of overtime expenditure
- Create and implement efficiencies in the patient services team
- Collaborate with other leaders to focus on continuous improvement towards the patient journey experience and delivering high-quality care
- Support with any patient complaints
- Assist with managing day-to-day operational matters in relevant clinics
- Previous management experience (minimum 2 years)
- Willingness to be a positive role model, to lead and mentor others
- Ability to tackle challenges, be innovative, and have the ability to adapt and implement change
- Conflict management and problem-solving capabilities
- High degree of developed emotional intelligence
- Superior organization and time management skills with proven ability to multitask
- Knowledgeable about all administration processes: Counselling/Patient Journey, Pre booking/Nursing support, Registration, Consent forms, Medical record release, ID verification, and all other processes that are in place
- Knowledge of medical billing (advantageous)
- Well-developed communication skills and exceptional interpersonal skills
- Strong attention to detail
- Advanced Microsoft Office suite skills
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create
Monash IVF Group is a leading provider of reproductive care, renowned for advancing the delivery of reproductive health services for contemporary lifestyles. We offer a dynamic workplace to those seeking to make a difference, with a focus on continuous improvement towards the patient journey experience and delivering high-quality care.
We value each and every one of our employees and ensure they feel included, supported, and valued. As part of our team, you will have access to many benefits, including a Learning & Development Framework, Employee Assistance Program, and discounts on MIVFG fertility and ultrasound services.
