Patient Services Officer

6 months ago

Sydney, Australia Healthcare Professionals Group Full time

**Benefits**
- Flexible Work Arrangements to suit your lifestyle and needs.
- WFH - Work from home.
- Access to ongoing training, learning and development.
- Progressive forward-thinking practice
- Working in a role that has purpose and meaning.

**Role Overview**:
This tele psychiatry clinic is dedicated to providing the utmost quality patient care. With a strong focus on a positive patient experience, they are looking for a dedicated, devoted patient service officer, medical administrator with a dynamic welcoming personality to join the team.

**Core Responsibilities**:

- Serve as the primary liaison for the Clinic, representing, commitment to exceptional patient care.
- Seamlessly schedule patient appointments over the phone, ensuring efficient and convenient booking experiences.
- Guide patients every step of the way of processes and next steps to ensure they feel informed and at ease.
- Operate CRM system with expertise, maintaining accurate and up-to-date patient records and interactions.
- Oversee appointment timelines and calendars, coordinating with healthcare providers to ensure smooth patient flow.
- Provide punctual patient paperwork and process payments.
- Provide exceptional customer service, reducing wait times and enhancing the patient journey.
- Provide input into ways to improve the patient experience.
- Prospers under pressure, adeptly managing multiple tasks with grace and efficiency.
- Exemplifies exceptional organization and keen attention to detail in all aspects of work.
- Upholds promises, consistently delivering with precision and timeliness.
- Genuine interest in helping people.
- Embraces change and skillfully manages expectations, adapting to evolving needs.
- Driven by the satisfaction of providing exceptional service.
- Maintains composure even under challenging situations, resolving issues with professionalism.
- Embraces empathy, always recognising and addressing the underlying needs of patients and colleagues.
- Thrives in conversations and demonstrates high emotional intelligence, fostering positive interactions.
- A self-starter with an unwavering commitment to integrity, ensuring ethical conduct in all interactions.
- Enthused by the prospect of moulding a company's bright future through exceptional customer service.
- Collaborative, forward-thinking, and perpetually optimistic, contributing to a positive team environment.

**How to Apply**

**Job details**:

- Location
- Sydney
- Salary
- $30 - $40 per hour, Benefits: Work From Home, Permanent Full Time or Part Time Options Available
- Job Type
- Full Time
- Ref
- BH-40359
- Contact
- Sandra Louey
- Contact phone
- +61 2 8877 8754
- Posted
- about 2 hours ago

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