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Genetic Counselling Patient Services Coordinator
2 months ago
The Genetic Counselling Patient Services Coordinator plays a vital role in delivering exceptional customer service to patients requiring genetic counselling. This position supports the national Genetic Counsellor team to ensure a professional, efficient, and empathetic service is provided to patients.
Key Responsibilities- Collaborate with the Genetic Counselling Team, IVF Specialists, Laboratory staff, and patients to ensure a seamless process for individuals and couples undergoing IVF treatment, accessing prenatal services, and undergoing reproductive carrier screening and other genetic tests.
- Process IVF referrals, appointments, and patient demographics, obtaining relevant medical records and consents.
- Book genetic counselling/clinical geneticist appointments as necessary for PGT, IVF, prenatal, and other genetic counselling patients, updating and maintaining accurate patient records.
- Provide high-quality administrative support to the genetic counselling team, including sending letters, organizing billing, reviewing invoices, and more.
- Inform patients about required information for their genetic counselling appointments and provide an overview of the genetic counselling journey.
- Obtain and review referrals and reports, and in association with lead genetic counsellors, triage to the clinical team.
- Manage genetic counselling databases, calendars, and update policies and procedures.
- Triage and assist with phone and email enquiries regarding services provided by the genetic counselling team.
- Coordinate, minute-taking, and management of intradepartmental team meetings.
- Accurate data entry into the patient management system.
- Highly skilled and demonstrable medical/specialist reception and administrative experience.
- Experience in science or a related health discipline is strongly desired.
- Excellent telephone manner.
- Exceptional computer and IT skills, Microsoft Office Suite essential.
- Strong attention to detail.
- Ability to work cohesively within a multi-disciplinary team.
- Superior time management skills with proven ability to multitask.
- A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.
- Relevant working experience in health services.
- An understanding of the role and responsibilities of a Genetic Counsellor is highly desirable.
- Highly organized with excellent time management, attention to detail.
- High level of initiative.
- Able to work cohesively with a multi-disciplinary team.
- Strong verbal and written communication skills.
- Dynamic, flexible, and adaptable in a fast-paced environment.
Monash IVF Group is a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.
We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being part of a vibrant and fun team.
Monash IVF Group values each and every one of our employees, ensuring they feel included, supported, and valued. As part of our team, you'll have access to many benefits, including:
- A Learning & Development Framework that supports your professional development.
- Access to a contemporary Employee Assistance Program for employee wellbeing.
- Discounts on Monash IVF Group fertility and ultrasound services.
- Paid IVF Leave.
- Paid Parental Leave - 12 weeks plus superannuation.
- Access to Fitness Passport gym membership.
