Export Coordinator

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Mondelēz International empowers people to snack right in over 150 countries around the world. We're leading the future of snacking with iconic global and local brands such as Oreo, Cadbury, Philadelphia, Pascall, The Natural Confectionery Company, Belvita, Ritz and Toblerone with global revenues exceeding $31 billion USD.

Mondelēz has six manufacturing plants in Australia. This position looks our Gourmet Food manufacturing site in Dandenong South, however flexibility in your work location with our other Sites. The plant makes one of the largest and diverse range of premium cracker products under one roof globally, our new state of the art production facility provides both the flexibility and scale to remain relevant with our important retail partners.  Manufacturing brands such as Olina's Bakehouse, OB's Finest and Crispbic, Gourmet Food is fast becoming recognised as the ‘entertaining’ specialist.

Join our Mission to Lead the Future of Snacking. Make It With Pride.

Gourmet Food has an exciting and diverse opportunity to join our Site team as Export Coordinator, with flexibility to work from any of our Sites.

This role is responsible for the Export process across key areas of managing the Export logistics / order process, Sales Reporting, Stock Management (including USA and UK Warehouses) and controlling promotional programs and point of sale.

A large part of this role is managing significant administration requirements of the US market and playing a vital role being the link between the Export Sales requirements and the production team. 

Other duties will include dealing with Sales tasks such as, new customer account set ups / paperwork, general customer enquiries, product information, samples, packaging, and labelling requirements for all Export Markets and ad hoc requests to assist the Export Manager.  Plus supporting accounts receivable in following up outstanding customer accounts and assisting in reconciling payments and customer claims / deductions.  

How you will contribute:

Export Logistics / Sales Orders

• Responsible for ensuring the order processing and invoicing to over 30 USA customers, over 15 UK customers and Other Export customers.
• Entry of sales orders into MYOB / converting sales orders into invoices once dispatched in MYOB.
• Arranging the logistics for export orders to meet customer requirements, while liaising with the Mondelez International freight management team, freight forwarders and the GF production team, to ensure all aspects align.
• Track all shipments until arrival at destination and confirm receipt
• Responsibility for liaising with Mondelez team to obtain freight rates for all markets.
• Ensure that all orders are shipped in a cost-effective method
• Approval of all Freight invoices

Sales Reporting

• Responsible for weekly reporting to Export Manager
• Responsible for regular reporting to USA / UK Sales Managers and team
• Regular monthly reporting of Promotional Spend for Export

Stock Management USA

• Manage USA SOP- updating weekly demanded vs actual sales
• Liaise with Supply Planner to schedule container orders ensuring US / UK stocks meet current demand and seasonal demand
• Liaise with Demand Planner to help manage US / UK SKU’s ensuring any overstocks or out of stocks are highlighted to Export Manager and US/UK Sales Managers
• Report any stock approaching short shelf life and manage any sell offs

Customer Support

• Answer any customer general inquires
• Provide support & customer service to all Export accounts
• Ensure Broker commission reports are updated and processed monthly
• Follow up on all paperwork requirements, including insurance, business certificates, applying for and issuing Export Certificates (Via VECCI)
• Following up on outstanding customer accounts and assisting in reconciling payments and customer claims / deductions.
• Notify & follow up on price changes / discrepancies with finance team
• Assisting Export Manager on managing new private label set up and logistical process in all export markets

Promotional Management

• Track and manage the USA promotional planner, keeping up to date records of export promotions
• Measure promotional allowances against claims received
• Dispute and approval of USA customer deductions / claims

Market Support

• Keep Export Manager informed of any changes to Export procedures or regulations globally
• Provide up to date information and assist USA / UK Sales managers
• Review and complete contracts / promotional applications / new account set up documentation for Export Manager
• Arrange marketing materials for USA Trade Shows (when applicable)
• Processing samples worldwide
• Manage all EDI services
• Manage vendor portals / passwords
• Manage USA FDA registration and keep FDA updated with changes to company information

What you will bring:

Experience, Skills, Knowledge

• Passion for meeting customer requests and requirements
• Good understanding of business principals, for the export market demands, finance and customer specific issues
• Understanding of regulatory and compliance requirements for export markets
• Ability to present, communicate and negotiate with all levels of management across all GF’s departments
• Ability to communicate with customers on commercial, market development and sales related issues and new product initiatives
• Basic understanding of the relevant regulatory and compliance requirements including export requirements
• Excellent attention to detail
• Good verbal and written communication skills.
• Good computer skills
• Effective time management and planning skills
• Results focussed and have a genuine passion for market
• Ability to work autonomously and effectively in a team environment

More about this role

Education, Qualifications, Training

• Relevant tertiary qualification in International Trade
• Formal training in Intentional Trade (Export Focus)
• At least 10 years’ experience in a similar role

Work schedule:

• Full time position however open to 4 days a week if required for the right Candidate.
• Flexibility to work from any of our Sites - Dandenong South, South Melbourne or Ringwood

No Relocation support available

Business Unit Summary

At Mondelez International, our mission is to provide consumers with the right snack, for the right moment, made in the right way. We are one of the largest snack companies in the world, with global net revenues exceeding $31 billion USD.

We have operations in more than 80 countries and employ approximately 91,000 diverse and talented employees in our factories, offices, research & development facilities and distribution activities around the world.

In Australia and New Zealand, we have 6 factories, and both global and local brands, employing over 2,000 people; Cadbury Dairy Milk, Oreo, Toblerone, Philadelphia, belVita, Pascall, The Natural Confectionery Company, Sour Patch Kids and Ritz.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Account Management

Sales