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Business Support Officer

5 months ago

Adelaide, Australia Festival City Adelaide Full time

Primary Purpose
To provide a range of administrative and support services to facilitate business
operations and service delivery.

Key Accountabilities
The Business Support Officer will:

  • provide professional and courteous service to all Festival City ADL
    stakeholders;
  • act as a first point of contact by responding to enquiries;
  • escalate and redirect issues as required;
  • transfer relevant information to the Chief Executive in a timely and accurate
    way;
  • assist the Chief Executive with communication with members and state
    government;
  • proactive day to day diary management, including assisting with arranging
    appointments and meetings to support the Chief Executive.
  • administer CRM platforms and maintenance of membership records;
  • draft, edit and format documents, reports, and presentations;
  • support desktop research and data management;
  • maintain up-to-date financial reports and project budgets;
  • prepare, collate, distribute and maintain Board papers and minutes, and take
    minutes at meetings of the Board;
  • collect and compile information and prepare documentation and
    correspondence in line with quality and organisational requirements;
  • update and maintain records and databases in line with available systems to
    ensure that all information is accurate, stored correctly and accessible;
  • prepare event briefs, liaise with event partners in a timely and effective manner,
    and prepare pre and post event reports, as appropriate;
  • support delivery of programs by coordinating venues, catering, invitations, and
    other relevant tasks associated with event programs;
  • provide support in the execution of outputs related to Festival City Adelaide
    communications, including but not limited to eComms, social media, and
    website to ensure that accurate and up to date information is available to the
    public and industry at all times;
  • other duties as reasonably directed that are consistent with the skills and
    experience commensurate with the responsibilities of this position.

Some out of hours work may be required. On site work is preferred. Occasional
remote work is possible

APPLICATION:
To apply for this role, please take the steps below:

  • send a CV and cover letter to hello@festivalcityadl.com.au.
  • ensure that the subject line of the email reads as follows:
    • Business Support Officer Role Application from [Insert Full Name]

SELECTION CRITERIA:

Essential:

  • Experience in administration and business support services.
  • Exceptional communication skills (written and verbal).
  • Computer literacy skills, including Wordpress, MailChimp, InDesign, and social
    media.
  • Demonstrable attention to detail.
  • Excellent organisation skills managing complex information on competing
    deadlines, with meticulous attention to detail.
  • Discretion in handling confidential and sensitive written and oral information.
  • Ability to manage time and prioritise workloads in order to meet deadlines.
  • Ability to work autonomously, taking initiative to progress their own work.
  • Ability to work in a small team environment.
  • Ability to deal with ambiguity and complexity, including to stay motivated and
    proactive when tasks get difficult.

Desirable:

  • Demonstrated use of a CRM database system.
  • Experience in the festival and event industry.

$65,000 pro rata + 11.5% superannuation

flexible days and hours

Established in 2012, Festival City Adelaide is the peak body for South Australia’s festivals and events. Our vision is that Adelaide is recognised nationally and internationally for delivering the world’s best festival experience. Our purpose is to ensure that the policy and business conditions in South Australia are conducive to its festival sector thriving, leading, and achieving its impact goals. There are three pillars to our work: advocacy, member services, and sector development.

Our Company Values are:

  • Gumption – the acumen and courage to chart new paths;
  • Confidence – the determination to be proactive and steadfast;
  • Quality – the pursuit of excellence based on integrity;
  • Collaboration – mutual effort for the benefit of the whole.