Guest Service Agent
6 months ago
DUTIES INCLUDE:
Greet and welcome all guests. Guest registration to include check in/out. Handle guest queries and complaints. Liaise closely with all departments in the Hotel, particularly Housekeeping and Food & Beverage. Assist with after hours Reservation enquiries. Report guest complaints and initiate solution following empowerment guidelines Liaise with Housekeeping regarding early departures, extension or late checkouts. Deliver guest amenities. Provide guests with an accurate and efficient checkout ensuring hospitality standards are followed. Balance all transactions at the end of shift ensuring postings have the correct supporting documentation and discrepancies reported.REQUIREMENTS:
Experience working in a similar environment for minimum 6 months. Excellent computer skills Excellent presentation and communication skills. Friendly, personable and outgoing personality. Ability to work under pressure. Ability to communicate across different departments throughout the hotel. Committed to providing superior customer service. Must be able to work a variety of shifts including nights, weekends and public holidays.-
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