Guest Service Agent

2 months ago


Brisbane, Australia Hilton Full time

Guest Service Agent

**Why you'll love working for Hilton**

**Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.

**Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets.

**Comprehensive Training**: Receive extensive training and unwavering support to excel in your new role.

**Endless Learning**: Access Hilton University training, offering over 3000 learning programs to foster your growth.

**Limitless Opportunities**:Explore a wide range of career development paths in the #1 Hospitality Company, as ranked by Great Place to Work.

**What will you be doing?**

As a Guest Service Agent, you will be empowered to create memorable guest experiences, from pre-arrival to post-departure, in fact for the entire guest journey Your responsibilities include:

- Providing a warm and personalised welcome
- Efficiently checking guests in and out
- Use up-selling techniques to promote hotel services and facilities.
- Addressing inquiries and ensuring guest satisfaction
- Coordinating with various departments to anticipate and meet guest needs
- Working as part of a professional team to deliver on Hilton’s promise to provide the most friendly and reliable stays

**What are we looking for?**

We are seeking individuals who share and embody our core values of Hospitality, Integrity Leadership, Teamwork, Ownership and Now. Along with:

- Previous experience in a front office environment is preferred but not essential
- Exceptional communication and problem-solving skills
- A warm and friendly demeanor

**Culture**

At the heart of everything we do lies our vision: "to fill the earth with the light and warmth of hospitality." Our values are not just words on paper; they are the principles that guide our actions. It's our team's collective responsibility to live and breathe these values in every interaction.


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