Guest Service Agent

6 months ago


Brisbane, Australia AccorHotel Full time

Company Description

The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

**Job Description**:
First impressions are everything As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. You will be the face of the hotel, the key point of contact for guests arriving and departing the hotel, liaising with guests and ensuring an exceptional level of luxury experience for our guests at all times

**What you will be doing**:

- Engage with our guests on check in, check out and during their stay through reception and concierge duties
- Handle guest concerns efficiently to guarantee memorable moments for our guests
- Assist in providing recommendations and information about Brisbane and its surrounds to our guests
- Interact with different departments on a daily basis to ensure that our guests have a seamless experience
- Provide exceptional service and product knowledge to proactively upsell hotel products and services.

**Qualifications**:

- An enthusiastic approach, excellent attention to detail and superior customer service skills
- Strong communication skills, both verbally and written
- Friendly personality paired with professionalism and a high standard of personal presentation
- Open Manual Driver’s license
- Ability to work varied shifts from early mornings to late evenings, including weekends.

Additional Information
**Your team and working environment**:
The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two fitness centres, a Day Spa and fully flexible event spaces for up to 1100 delegates.

**Benefits and perks**

Sofitel Brisbane Central provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.

**We offer our Heartists**:

- The opportunity to Work Your Way and build a career with the largest hotel group in the Pacific
- Laundered uniforms
- Secure parking in the centre of Brisbane for $10 per day
- Direct access to Central train station
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels.


  • Guest Service Agent

    7 months ago


    Brisbane, Australia Grupo Mantra Full time

    Mantra Portsea is located in the heart of the tropical resort town of Port Douglas (1 hours north of Cairns). On your days off, explore Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest or the wonder of the Great Barrier Reef. Live and work surrounded by one of Australias last great unspoiled environments. Do you go the extra...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia Hilton Full time

    **Why you'll love working with Hilton!** - ** Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. - **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. - **Comprehensive Training**: Receive extensive training...

  • Guest Service Agent

    2 months ago


    Brisbane, Australia Hilton Full time

    Guest Service Agent **Why you'll love working for Hilton!** **Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. **Comprehensive Training**: Receive...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia Mantra on Queen Full time

    **Mantra on Queen** is minutes from restaurants, shops, galleries, museums, parks and Brisbane’s main sporting stadiums. Offering fully equipped apartments with stunning views of the city and the Brisbane River, it’s big with family popping up for a weekend. Weekdays, the property’s corporate and social meeting facilities swing into action, while our...

  • Guest Service Agent

    7 months ago


    Brisbane, Australia Mantra Terrace Hotel Full time

    Located on Astor Terrace in the heart of Brisbane, **Mantra Terrace Hotel **boasts stylish hotel rooms and suites, elegantly decorated guest areas and an atmospheric bar and restaurant serving seasonally inspired breakfasts, lunches and dinners Monday to Friday. With a full hotel renovation from rooms to restaurant happening in mid 2020, this hotel will be...

  • Guest Service Agent

    7 months ago


    Brisbane, Australia FV by Peppers Full time

    **FV by Peppers **offers a exclusive collection of apartments for both short-term stays and longer-term residents who are attracted by the extra prestige and service promise that comes with the Peppers brand. The impressive architectural design built over multiple towers offers amenities such as rooftop infinity pools, VIP rooms, cinema, state of the art...

  • Guest Services Agent

    1 month ago


    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191604 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Guest Service Agent

    4 months ago


    Brisbane, Australia Oaks Hotels Full time

    Job Description The Milton are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis.  The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from...

  • Guest Service Agent

    7 months ago


    Brisbane, Australia Hotel Grand Chancellor Full time

    Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. Hotel Grand Chancellor Brisbane is...

  • Guest Services Agent

    1 month ago


    Brisbane, Australia Marriott Full time

    COMPANYExplore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.We are excited to announce an...

  • Guest Service Agent

    3 months ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Guest Services Agent

    6 months ago


    Brisbane, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23144276 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **COMPANY** The more you travel, the more your well-being...

  • Guest Service Agent

    7 months ago


    Brisbane, Australia PULLMAN Full time

    **Company Description** We are looking for our next Front Office superstars to join our team! Are you passionate about guest Service? Then this role is for you! We are currently recruiting for Full Time Guest Service Agents. Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring...

  • Guest Service Agent

    2 months ago


    Brisbane, Australia Hilton Hotels Full time

    JOB DESCRIPTIONWhy you'll love working for Hilton! Unbeatable Team Member Travel Program: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.Generous Discounts: Access savings of up to 25-50% on various products and services within Hilton outlets.Comprehensive Training: Receive extensive...


  • Brisbane, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia MINOR Hotels Full time

    Oaks Brisbane Woolloongabba Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a part time basis, for a minimum of 16 hours per week (Tuesday & Saturday). The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the...

  • Guest Service Agent

    7 months ago


    Brisbane, Australia MINOR Hotels Full time

    Oaks Brisbane On Felix Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and...

  • Guest Service Agent

    7 months ago


    Brisbane, Australia MINOR Hotels Full time

    Oaks Brisbane Festival Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a casual basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia Accor Apartments & Realty Full time

    Mantra Midtown graces the heart of Brisbane, perfectly positioned near the bustling business and financial hub on Eagle Street, as well as the universities, Convention and Exhibition centres. Offering a range of self-contained studios, one and two bedroom apartments, this property appeals to all guests. You’ll never run out of things to do on your days...

  • Guest Service Agent

    4 months ago


    Brisbane, Australia Accor Apartments & Realty Full time

    The Sebel Brisbane is centrally located in the heart of the city, within close proximity to Queen Street Mall and local transport options. Boasting spacious studios, one and two-bedroom self-contained apartments, The Croft House Town Kitchen and Bar for all-day dining, and three meeting and event spaces that can host up to 150 guests. Brisbane has it...