Guest Service Agent

1 month ago

Brisbane, Australia AccorHotel Full time

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests for your colleagues & for your planet

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**

Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.

The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, Expresso Bar and our Executive Lounge.

We are looking for our next Guest Service Agent to join our team

As our next Guest Service Agent you will:

- Deliver excellent service, from check in to check out and everywhere in between
- Be the first point of contact for guests and visitors
- Be responsible for completing a wide variety of front office tasks, which will ensure every day is different
- Provide guests and visitors with local information from your vast array of knowledge regarding the neighborhood attractions and amenities

**Qualifications**
What we are looking for:

- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong verbal and written communication skills and pride in personal presentation
- A people person who is able to make genuine connections with their colleagues and guests
- A genuine passion for customer service with a strong focus on always making our guest’s feel welcome during their stay
- Previous experience in high level customer service desirable but not essential
- Can go out of your way to create memorable experiences for our guests
- Have the availability and flexibility to work shifts across Monday to Sunday including early mornings and late nights and Public Holidays
- Hold a manual drivers license (preferred)
- Know Brisbane and can recommend great things to see and do for our guests

To be successful in this role, you will be available to work overnight shifts, including on weekends and public holidays as per our business demands. You have a passion for the Hospitality Industry and are committed to delivering high levels of customer service.
**Additional Information**
**_
Our commitment to Diversity & Inclusion:_**

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

**_ Benefits Your Way:_**
- Access to Accor team benefits, including global discount's on accommodation and food & beverage.
- A supportive and collaborative work environment.
- The opportunity to grow and progress your career with Australia’s largest hospitality employer - Accor
- Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

**_ Why work for Accor?_**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.

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