Guest Service Agent

6 months ago


Brisbane, Australia MINOR Hotels Full time

Oaks Brisbane On Felix Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Responsibilities include:

- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay

**Qualifications**:

- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work a variety of shifts on a full time basis, including weekends and public holidays

**Additional Information**:
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership _*eligibility does apply._
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.


  • Guest Service Agent

    6 months ago


    Brisbane, Australia Grupo Mantra Full time

    Mantra Portsea is located in the heart of the tropical resort town of Port Douglas (1 hours north of Cairns). On your days off, explore Four Mile Beach, Mossman Gorge, the Atherton Tablelands, Daintree Rainforest or the wonder of the Great Barrier Reef. Live and work surrounded by one of Australias last great unspoiled environments. Do you go the extra...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia Hilton Full time

    **Why you'll love working with Hilton!** - ** Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. - **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. - **Comprehensive Training**: Receive extensive training...

  • Guest Service Agent

    2 months ago


    Brisbane, Australia Hilton Full time

    Guest Service Agent **Why you'll love working for Hilton!** **Unbeatable Team Member Travel Program**: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family. **Generous Discounts**: Access savings of up to 25-50% on various products and services within Hilton outlets. **Comprehensive Training**: Receive...

  • Guest Service Agent

    5 months ago


    Brisbane, Australia Mantra on Queen Full time

    **Mantra on Queen** is minutes from restaurants, shops, galleries, museums, parks and Brisbane’s main sporting stadiums. Offering fully equipped apartments with stunning views of the city and the Brisbane River, it’s big with family popping up for a weekend. Weekdays, the property’s corporate and social meeting facilities swing into action, while our...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia Mantra Terrace Hotel Full time

    Located on Astor Terrace in the heart of Brisbane, **Mantra Terrace Hotel **boasts stylish hotel rooms and suites, elegantly decorated guest areas and an atmospheric bar and restaurant serving seasonally inspired breakfasts, lunches and dinners Monday to Friday. With a full hotel renovation from rooms to restaurant happening in mid 2020, this hotel will be...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia FV by Peppers Full time

    **FV by Peppers **offers a exclusive collection of apartments for both short-term stays and longer-term residents who are attracted by the extra prestige and service promise that comes with the Peppers brand. The impressive architectural design built over multiple towers offers amenities such as rooftop infinity pools, VIP rooms, cinema, state of the art...

  • Guest Services Agent

    3 weeks ago


    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24191604 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...

  • Guest Service Agent

    4 months ago


    Brisbane, Australia Oaks Hotels Full time

    Job Description The Milton are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis.  The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia Hotel Grand Chancellor Full time

    Situated on the highest point in Brisbane’s Central Business District, Hotel Grand Chancellor Brisbane is a 4.5 star hotel attracting both business and leisure travellers. The Hotel boasts an engaging blend of contemporary design, modern amenities and gracious hospitality dedicated to the perfect guest experience. Hotel Grand Chancellor Brisbane is...

  • Guest Services Agent

    3 weeks ago


    Brisbane, Australia Marriott Full time

    COMPANYExplore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.  Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.We are excited to announce an...

  • Guest Service Agent

    2 months ago


    Brisbane, Australia AccorHotel Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...

  • Guest Services Agent

    6 months ago


    Brisbane, Australia Westin Hotels & Resorts Full time

    **Job Description**: **Job Number** 23144276 **Job Category** Rooms & Guest Services Operations **Location** The Westin Brisbane, 111 Mary Street, Brisbane, QUEENSLAND, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** **COMPANY** The more you travel, the more your well-being...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia PULLMAN Full time

    **Company Description** We are looking for our next Front Office superstars to join our team! Are you passionate about guest Service? Then this role is for you! We are currently recruiting for Full Time Guest Service Agents. Pullman and Mercure Brisbane King George Square is located in the CBD and is Brisbane’s largest contemporary style hotel, featuring...

  • Guest Service Agent

    2 months ago


    Brisbane, Australia Hilton Hotels Full time

    JOB DESCRIPTIONWhy you'll love working for Hilton! Unbeatable Team Member Travel Program: Enjoy exclusive, highly discounted rates on hotel rooms for Team Members and your Friends and Family.Generous Discounts: Access savings of up to 25-50% on various products and services within Hilton outlets.Comprehensive Training: Receive extensive...


  • Brisbane, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    6 months ago


    Brisbane, Australia MINOR Hotels Full time

    Oaks Brisbane Festival Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a casual basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Guest Service Agent

    5 months ago


    Brisbane, Australia MINOR Hotels Full time

    Oaks Brisbane Woolloongabba Suites are looking for a Guest Service Agent who is passionate about providing excellent customer service to join the team on a part time basis, for a minimum of 16 hours per week (Tuesday & Saturday). The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the...

  • Guest Service Agent

    5 months ago


    Brisbane, Australia AccorHotel Full time

    Company Description The Sofitel Brisbane Central is centrally located within the heart of Brisbane City. The hotel’s 416 elegantly appointed rooms and suites are complemented by the finest personal luxuries to make this one of Brisbane’s best accommodation experiences. The hotel features a number of exquisite and extravagant food & beverage outlets, two...

  • Guest Service Agent

    5 months ago


    Brisbane, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...


  • Brisbane, Queensland, Australia The Star Brisbane Full time

    Guest Service Agent Role at The Star BrisbaneThe Guest Service Agent plays a pivotal role in shaping the success of our hotel team at The Star Brisbane, delivering outstanding service to guests during check-in, check-out, and throughout their stay. Key responsibilities include:Providing exceptional guest service to enhance the experienceManaging guest...