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Knowledge Management Consultant

3 months ago

North Lakes, Australia Auto & General Full time

About us

At Auto & General we value a culture of High Performance with High Integrity. We call this ‘The Auto & General Way’. We believe that our organisational values are key to delivering on our purpose of ‘Giving customers smarter solutions to safeguard a brighter future’

To find out more about us, Visit our website.

About the Role

Maintain overall integrity of C&A Knowledge, with a focus on delivering C&A strategy, regulatory & compliance requirements, and optimising business outcomes and customer experience. This team is responsible for ensuring that the Knowledge Governance Framework is well understood and applied across C&A to deliver knowledge consistently. Collaboratively supporting the C&A business functions with composing and maintaining technical workflows (process) and procedures in HIYA.

A C&A Knowledge Consultant is responsible for:

Position Accountabilities

  • Supporting the C&A business functions with composing and maintaining technical workflows (process)and procedures in HIYA. They are responsible for explaining topics, tasks activities and workflows in a clear actionable way. They should have thorough understanding of C&A, compliance, QA requirements, as well as being able to identify where work processes impact other C&A departments
  • Providing a central source to keep the C&A knowledge base up to date, presented in a useable format that aligns with the C&A Design principles so that the people in C&A can find it easily and know that it is valid and up to date.
  • Monitoring the state of the knowledge base for C&A, they support the implementation, building and maintenance the C&A knowledge base
  • Developing, deploying, and maintaining best practice knowledge in order to sustain or improve the capability and effectiveness of C&A
  • Reporting and analysing data to monitor and identify continuous improvement opportunities in the effectiveness and use of HIYA for C&A, this may include user data and system enhancements.
  • Supporting as a C&A Change Champion/Knowledge expert to identify department, cross functional impacts and implement and embed knowledge changes as required
  • Validating and supporting the communication of knowledge (process and procedure) changes
  • C&A Knowledge creation and maintenance within agreed timeframe
  • Manage and action knowledge requests within agreed timeframe
  • Liaise with key subject experts/stakeholders to gather and document process information
  • Accountable for developing, deploying, and maintaining best practice knowledge (quality and quantity) to sustain or improve the capability of C&A within expected timeframes

What experience you’ll bring;

  • The ability to work effectively with all levels of business and technical teams, and to be able to tailor your communication style accordingly
  • Demonstrated experience in technical writing including producing, reviewing and documentation to a high standard specific to process and procedure writing, and ensuring accuracy and adherence to relevant style guides and standards from effective information gathering
  • Proven ability to distil complex information into a clear and logical written format
  • Apply quality written, verbal and interpersonal skills, including the ability to interpret and apply policy, guidelines, business rules, analyse system processes and process map solutions
  • Effective oral and written communication and presentation skills including knowledge of grammatical structure and content
  • Excellent organisational and analytical skills
  • Demonstrated skills in critical thinking; attention to detail; and problem-solving skills
  • Effective time management, planning, and prioritisation and the ability to manage changing priorities
  • The ability to engage, coordinate, and influence a large range of stakeholders
  • Demonstrated ability to effectively prioritise tasks and work effectively under pressure while maintaining a high quality of work
  • Proven ability to work effectively both autonomously and in a team-based environment
  • A passion for providing a high level of service to both our internal and external customers
  • Self-motivation and enthusiasm for helping Claims and Assessing and Change and Operational Support adhere to business requirements.

The successful candidate will ideally have:

  • Experience with Insurance terminology and an understanding of the Claims and Assessing Process.

Our perks

Location – This role can be based at our North Lakes or Kawana office - a convenient location close to local retail, restaurants and other amenities.

Our head office is conveniently based in Toowong Village shopping centre – a city fringe location with access to retail, restaurants, various parking options and public transport. We also have office locations in Kawana (Sunshine Coast) and North Lakes – we are happy to consider applications from people wanting to work in these locations

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas. (PERM ONLY)

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.