Knowledge Specialist

2 weeks ago


North Lakes, Queensland, Australia Auto & General Full time

About the Role

We're seeking a skilled Knowledge Specialist to join our team at Auto & General. In this role, you'll play a critical part in driving operational excellence and supporting the delivery of exceptional service and strong cost outcomes.

Your Key Responsibilities

  • Support the Recoveries & Settlements business functions with composing and maintaining technical workflows and procedures.
  • Develop, deploy, and maintain best practice knowledge to sustain or improve the capability and effectiveness of Recoveries & Settlements.
  • Work with key stakeholders and SMEs to complete regular reviews of procedures, ensuring knowledge is always refreshed and up to date.
  • Foster effective relationships with key stakeholders to support engagement, gathering feedback, addressing concerns, and ensuring the smooth implementation of procedures.
  • Support as a Recoveries & Settlements Change Champion/Knowledge expert to identify department, cross-functional impacts, and implement and embed knowledge changes as required.
  • Monitor and identify continuous improvement opportunities for Recoveries & Settlements.

Your Skills and Experience

  • Demonstrated experience in technical writing, including producing, reviewing, and documentation to a high standard, specific to process and procedure writing.
  • Proven ability to translate complex information into a clear and logical written format.
  • Excellent analytical, problem-solving, and decision-making skills, along with exceptional communication and interpersonal skills, and the ability to liaise effectively with various stakeholders.
  • Excellent time management, planning, and prioritization and the ability to manage changing priorities.

About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.


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