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Senior Claims Service Consultant
4 months ago
Senior Claims Service Consultant | Multiple Locations
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
You'll be responsible for
- Following the AAL Claims Management Process, adhering to policy contracts and agreed guidelines, ensuring timely, consistent, and transparent assessment, with all comments captured in the claims system.
- Maintaining up-to-date knowledge of legislation affecting claims management, make liability decisions of increasing complexity, and coach team members to develop their capabilities.
- Managing a portfolio of claims from validation to finalisation within PCA authority levels, keeping clients informed as per communication requirements, and review and authorize payments for other team members.
- Managing claimant and stakeholder expectations and relationships, build positive internal team relationships, and tailor communication to suit client interactions.
- Ensuring compliance with the General Insurance Code of Practice, adhere to AAL phone standards, and provide timely and effective customer responses and accurate claims processing.
About you
- Minimum of 1 years’ experience as a Level 2 Claims Service Consultant.
- Candidates should meet specific technical capability and competence standards required for professional progression within AAL, including a portfolio of supporting evidence for AAL employees.
- Applicants need experience in managing highly complex claims processes and procedures across various general insurance lines within a complex, matrixed organization.
- Demonstrated experience in leading, coaching, and building the capability of a claims team is required.
- The role requires the ability to work collaboratively, plan and prioritize effectively, interpret, and analyse complex information, pay high attention to detail, and have technical proficiency with systems and excellent communication skills.
What's on offer
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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