Multiple Complaints Officers

Found in: Talent AU C2 - 3 weeks ago

North Geelong, Australia Talent International Full time

Opportunity
Great 12 month hourly rate contract opportunities based in Geelong,

APS4 level paying $43.82 hourly + Super.
APS5 level paying $55.24 per hour + Super.

This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable.

Roles
Multiple Complaints Handling Officers at APS4 & APS5 level working in a small, growing team. Your duties will include:

  • Support the implementation, operation, and monitoring of complaints escalated from a Federal Agency
  • Manage a caseload of complaints and incidents reported
  • Engage with customers to respond to incidents and work with the Assistant Director to manage and escalate where required
  • Identify trends and reports on incidents
  • Support customers by educating them about the complaints and incidents handling function and mission
  • Acquire all information necessary to process complaints
  • Monitor incoming complaints and status to ensure high-risk complaints are escalated

Requirements

  • Australian Citizenship is mandatory
  • Ability to pass Australian federal background checks
  • Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
  • Excellent communication skills and ability to build rapport
  • Ability to juggle multiple cases with strong time management
  • High attention to detail to record accurate information within case management system
  • Proactive approach and inquisitive nature – ability to ask the right questions to extract information
  • High degree of empathy and compassion for individuals from diverse backgrounds
  • Due to Client requirements you must be an Australian Citizen to apply

Apply
For more information please email Samuel.beckett@talentinternational.com.

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