Multiple Complaints Officers

2 weeks ago


Geelong, Australia Talent International Full time

australia greater geelong contract au$55.24 - au$60.26 per hour**Opportunity**

Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable.

Multiple positions at both APS5 and APS6 level.

**Your duties will include**:

- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**Requirements**:

- Australian Citizenship is mandatory
- Ability to pass Australian federal background checks
- Background and experience in a complaints handling role (phone based) within a complex corporate (eg telco, utilities, insurance) or government department
- Excellent communication skills and ability to build rapport
- Ability to juggle multiple cases with strong time management
- High attention to detail to record accurate information within case management system
- Proactive approach and inquisitive nature - ability to ask the right questions to extract information
- High degree of empathy and compassion for individuals from diverse backgrounds

**Apply**



  • North Geelong, Australia Talent International Full time

    Opportunity Great full time hourly rate contract opportunities for an initial 12 months, paying $55.24 + Super & $60.26 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and protect our most vulnerable. Multiple positions at both APS5 and...


  • Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - Executive - **Salary** - $43 AUD - $55 AUD Hourly - **Posted** - 15-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159547-2 - **Federal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane.** - **12-month contract with the possibility...


  • Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - Executive - **Salary** - $43 AUD - $55 AUD Hourly - **Posted** - 12-Apr-2024 - **Work type** - Full Time - **Contact** - Jess Kaur - **Reference** - BH-159547-2 - **Federal Government opportunity open to NSW Charlestown, VIC Broadmeadows, Geelong, QLD Brisbane.** - **12-month contract with the possibility...


  • Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - Health - **Salary** - $55.24 AUD - $55.24 AUD Hourly - **Posted** - 22-Feb-2024 - **Work type** - Casual/Temp - **Contact** - Teresa Zanatta - **Reference** - BH-157498-1 - **MANDATORY: AUSTRALIAN CITIZEN required to work within Federal Government** **APPLICATIONS CLOSE: 3pm Wednesday 6th of March...


  • Geelong, Australia Randstad Australia Remote Work Freelance Full time

    APS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract based...


  • Geelong, Victoria, Australia Randstad Australia Full time

    APS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract based...


  • Geelong, Australia Talent International Full time

    australia greater geelong contract au$43.82 - au$55.24 per hour**Opportunity** Great full time hourly rate contract opportunities for an initial 12 months, paying $43.82 + Super & $55.24 + Super with the option to extend based in either Broadmeadows or Geelong. This is your opportunity to improve Australia’s largest healthcare reform since Medicare and...


  • Geelong, Victoria, Australia Randstad Australia Full time

    New Role Release – previous applicants encourage to apply If you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community.I have a huge range of roles in this division. To be considered, please register your interest to the specific job...


  • North Geelong, Australia Randstad Full time

    APS6 Complaints Officer, 12 month contract, $60.26 per hour, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month contract based...


  • North Geelong, Australia Randstad Full time

    New Role Release – previous applicants encourage to apply !If you're ready for a challenging and rewarding career in the Federal Government, we encourage you to apply today and be part of a dedicated team making a difference in our community.I have a huge range of roles in this division. To be considered, please register your interest to the specific job...


  • Geelong, Australia Chandler Macleod Full time

    **Location*** - Geelong, Victoria - **Category*** - Office Support - **Salary** - $ AUD - $ AUD Hourly - **Posted** - 18-Apr-2024 - **Work type** - Casual/Temp - **Contact** - Claudia Leiva - **Reference** - BH-159835-1 - **Applications close 15.00 PM AEST, 23rd April 2024** **Mandatory: Australian Citizenship required to work within Federal...


  • Geelong, Australia Talent International Full time

    **Job Details**: **Location** Geelong **Salary** AU$36 - AU$37 per hour **Job Type** Full Time **Ref** BBBH101968_1684392061 **Contact** Samuel Beckett **Posted** about 1 hour ago **The opportunity** Our client is a community focused federal government agency. They have an exciting opportunity available for multiple Participant Support Officers...


  • Geelong, Australia Chandler Macleod Full time

    **About the Organization**: This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different...

  • Aps4 Admin Officer

    1 month ago


    Geelong, Australia DFP Recruitment Services Full time

    **Job description**: **The Opportunity** On behalf of a large Federal Government Agency in Geelong, we are looking for experienced Admin Officers to join the team for a 12 month assignment. This role is Monday to Friday, 37.5 hours per week and will pay $42.54 per hour plus super. The APS4 Admin Officers will provide operational and administrative support...


  • Geelong, Australia Barwon Health Full time

    **Employment Status** Permanent Full Time, Temporary Full Time **Program** Chief Medical Officer **Location** University Hospital Geelong **Hours Per Fortnight** 0 **Position Summary** **Career Opportunities in our Medical Workforce Unit**: **Multiple Opportunities (Recruitment, Human Resources, Administration)** Are you ready to lift your career...


  • Geelong, Australia Victoria Police Full time

    As an Administrative Officer you will be responsible for multiple tasks and functions in support of the Western Region Business Analyst team. These will include managing vacancies and arranging member transfers into and across Western Region, tracking expenditure for key projects, and fulfilling unit reporting responsibilities. This role sits within the...


  • Geelong, Australia Victoria Police Full time

    Location: Geelong Job type: Full time Organisation: Victoria Police **Salary**: $56,834 - $72,985 Occupation: Administration/Secretarial Reference: VG/JE20012254A As an Administrative Officer you will be responsible for multiple tasks and functions in support of the Western Region Business Analyst team. These will include managing vacancies and...


  • Geelong, Australia Adecco Full time

    Our client is seeking support the Power Quality team to ensure its processes and data management are optimised to drive best practice outcomes for our customers. **Client Details** Our client is an Australian electricity distribution company who provide safe, reliable and affordable power to their customers everyday. **Description** Key responsibilities...


  • Geelong, Australia Chandler Macleod Full time

    **Applications close by 10am Wednesday 28th of June 2023.** **Mandatory: Australian Citizenship required to work within Federal Government** **Our Federal Government client is seeking to engage in multiple APS6 Program Support Officer for a 12-month assignment with potential extension in Geelong VIC.** **About the Team** The Younger People in Residential...


  • Geelong, Australia Randstad Australia Remote Work Freelance Full time

    APS6 Program Support Officer, approx 12 month contract, $60.26 per hour, ASAP startAbout the OrganisationBased within a Federal Government organisation putting stakeholders at the heart of their work, the organisational values reflect a passion and commitment to building a positive, stakeholder-centred culture.About the OpportunityThis role is a 12 month...