Senior Licensing Officer

2 weeks ago


North Geelong, Australia WorkSafe Victoria Full time

 

Senior Licensing Officer

  • $78,455.00 per annum + superannuation
  • Full Time, fixed term position until 30/5/2025 (parental leave)
  • Geelong based (Hybrid working model)

About the role

As part of the Licensing team, the Senior Licensing Officer provides operational support and service through the administration of a range of licensing procedures for a wide variety of permission types that vary in complexity as well as being responsible for the issue and renewal of Licences under the Occupational Health and Safety Act and Dangerous Goods Act.

The Senior Licensing Officer needs to appropriately apply legislation when assessing applications to ensure that they are compliant. They also need to ensure the accuracy of any decisions or information that they provide. As a multi skilled senior officer they need to be flexible and move between Licence types as operational needs require.

Key accountabilities

  • Provide accurate and timely information and advice to stakeholders on licensing issues via phone, face to face or written communications
  • Apply Subject Matter Expertise to assess and process licensing applications and registrations for a wide variety of permission types, including technical assessments for more complex application types
  • Make delegate decisions for certain Licence types in line with approved proceduresProvide Licensing Officers with content support as required
  • Manage stakeholder issues such as complaint handling through to resolution, either through providing advice or appropriate referral

Please ensure you take a look at the Position Description here for additional information on accountabilities for this role.  

About you

You are an experienced licensing officer and customer service professional ready for the next step in your career. You are able to manage a high volume workload with ease and offer guidance and assistance to the wider Licensing team as required. You will also possess:

  • Well-developed time management, organisational skills and excellent attention to detail.
  • Strong customer service focus
  • Demonstrated ability to liaise on a professional level with a diverse client/stakeholder group
  • Good verbal and written communication skills

Working with Us

At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.

We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders. 

What’s next?

Applications close 11:00pm on Monday 13th May, 2024. Click the link to apply, and join us in making a difference to Victorian lives.

Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.

Candidate screening may take place prior to the advertisement closing, so get your application in.

For further enquiries please contact Rebecca McPherson via email rebecca_mcpherson@worksafe.vic.gov.au

Our future

WorkSafe's Strategy has our core purpose front of mind – reducing workplace harm and improving outcomes for injured workers. We don’t shy away from the importance of our purpose to the Victorian community, that’s why we have a stated ambition to be world leading.

We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.



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