Customer Success Associate | Graduate

1 month ago

Sydney, Australia SAP Fioneer Full time

Welcome future financial experts

At SAP Fioneer we believe in building the future of financial services. Join us on a transformative journey as a part of our Graduate Program L.I.F.T = Level up in Fioneer Technology 

You will embark on a journey to kickstart your career within a global software company with a start-up mentality. Here, you'll be tackling real tasks and contributing to impactful projects from day one. Immersing yourself in a dynamic environment, whether it's engaging with clients or diving into product development. We believe in your potential, providing time for learning and growth, ensuring that you become fully productive as soon as possible.  

This is an extremely unique advantage of being part of the SAP Family with the advantages of a start-up like fast growing organization: the freedom to create and entrepreneurial ways of working in a talent-centric organization with great career opportunities arising. 

This is your chance to work with passionate professionals and the best experts in the industry - have an impact, create true value. So, what are you waiting for? Check out what it takes to become part of our L.I.F.T Program 

About the Role:

If you are a recent graduate with a Bachelor/Master’s in computer science or information technology and you are looking for your first opportunity to kick-start your career in a global company with dynamic and collaborative environment, Fioneer has an exciting opportunity for you 

As a Customer Success Associate, you will join our customer support team to provide essential assistance to our clients. This entry-level position offers on-the-job learning experience, including buddy and coaching programs, to develop your skills in incident management, business analysis, customer management, incident monitoring and incident resolution.

Key Responsibilities:

Incident Management – assist our clients with resolving technical issues.

Business Analysis – analyze business and technical requirements from our customers.

Customer Management – build strong relationships with our clients and partners.

Incident Monitoring and Resolution – monitor product and service performance and proactively address further issues.

Why join us?

Global Impact – Working with clients from around the world.

Continuous learning – Receive comprehensive training and ongoing support to develop new skills and advance in your future career.

Innovative Environment – Join dynamic and collaborative team to push the boundaries of innovation in financial services.

Competitive Salary – Enjoy competitive salary from day one, together with opportunities for professional growth.

Requirements

  • Bachelor/Master’s in Information Technology, Computer Science, Software Engineering, or a related field
  • Strong problem-solving and communication skills
  • Proactive attitude for remote work and willingness to learn in a fast-paced environment
  • Ability to work well in a collaborative team environment.
  • Fluent in English, both written and verbal.

Benefits

  • Diverse career paths in Development, Consulting, Co-Innovation, and Sales 
  • No rigid paths here – we believe in growing together 
  • Embrace our ethos: Own it, become it 
  • Find work-life balance with both on-site and remote options
  • Drive direct impact and create true value
  • Enjoy competitive compensation, a fast-paced learning path, and mentorship 

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