Customer Service Associate

4 weeks ago

Sydney, Australia Give A Grad A Go Full time

Competitive starting salary of $60,000 + Super and bonus opportunities
- Flexible work schedule to fit your lifestyle
- Fluid progression based on performance

**Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer Success role in Sydney, CBD could be the one for you**

**Company profile - FinTech**
In this Customer Service role in Sydney, you'll be joining an award-winning global FinTech organisation that revolutionises how we invest. They are pioneers in the stock trading market with their secure platform supporting traders across 140 countries.

Their mission is to empower their millions of active users worldwide and make money management available to everyone. The unique platform is highly intuitive to inform and educate on stock markets, cryptocurrency and more, with innovation and the client’s needs paramount.

**Job description - Customer Service Associate**
In this Customer Success role, you will be at the heart of the business and play a crucial part in assisting the rapidly increasing platform users. This is the perfect step for a positive graduate who is passionate about creating the best experience for clients, problem-solving and curious to learn more about financial markets. There will be huge scope to progress your career in customer service with a globally recognised FinTech company.

**Key responsibilities - Customer Service Associate**
Your responsibilities in this Customer Service role will include, but are not limited to:

- Representing the business and product with a positive attitude and the highest level of service
- Receive a thorough onboarding process with a hands-on approach from the team - expect personalised development and coaching
- Handle all requests for help with the platform whilst ensuring a professional and timely response
- Collaborate with internal and external teams
- Learn about their tech and how to resolve issues

**Job requirements - Customer Service Associate**
- Ideally educated to degree level in a relevant degree (e.g. Business, Commerce, Accounting, Finance) - but also great if you just have a personal interest in financial markets outside of your studies
- A willingness to learn
- Any previous experience in customer service (e.g. hospitality, retail)
- Problem-solver
- You thrive in a team environment
- You love educating clients
- Self-motivated and a drive to succeed
- A go-getter positive attitude
- An excellent communicator, both written & verbal
- High attention to detail
- Additional languages are awesome
- The ability to build rapport with ease

**Benefits of the job - Customer Service Associate**
- Competitive starting salary of $60,000 + Super with a bonus structure
- Brand new offices centrally located in Sydney, CBD
- A work schedule to fit your lifestyle - whether you're an early riser or prefer a lie-in. The working week is always 5 shifts Monday - Friday and between 7am - 7pm.
- Join a fast-growing and dynamic team
- Hybrid working model
- Full at home office set-up
- Lots of opportunities for personal & professional development (e.g. lunch & learn, team leader catch-ups)
- Fluid progression based on performance - you could see yourself rise rapidly up the ranks in their customer service team or into the wider business where applicable.
- Free snacks and drinks
- Arcade games available
- Wellness room and additional wellness days
- Fun and friendly environment
- Social engagements a plenty - monthly teas, drinks and more
- You will be joining an enthusiastic team that wants to share their knowledge and grow together

**Are you looking to break into the world of client services & finance and on the hunt for customer-focused jobs in Sydney? If you're a personable graduate with excellent communication skills and a drive to succeed, this fantastic new Customer Service Assistant could be the one for you**
- Give A Grad a Go is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, read our Diversity and Inclusion promise for more information about this._

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