Customer Success Associate

4 months ago

Sydney, Australia Hatch Full time

** This role is at Turo (not for Hatch)**

Hatch is supporting Turo to find a great Customer Success Associate to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Turo.

**About the role at Turo**

We’re looking for an entrepreneurial and personable Customer Success Associate to join Turo’s growing Host Success team in Sydney. This is a truly unique opportunity to join the team at ground-level and build the future of Australian travel & transportation.

As an early member of our growing team, you will be focused on developing and expanding our new host community. No two days will be the same, and your responsibilities will range from helping multi-car hosts grow their business, to developing our coaching content, to helping shape our onboarding process. Having an eye for numbers and the ability to analyze data will be beneficial in identifying trends and providing insights for continuous improvement.

As a talented and independent individual, you will be looking to help define and transition to even more impactful roles in 6-12 months. We want people who can grow with Turo.
- Become the go-to expert in running a successful Turo business, sharing knowledge and tips with Turo hosts
- Educate our host community on how to succeed with Turo, by producing bespoke coaching calls, guides, video content, and webinars
- Develop and execute a community engagement strategy, organise member events, and make our community’s voice heard across the company.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- Account Retention and Expansion - Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

**Strengths**
- Flexibility - Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Numerical problem solving - Works with numerical information and performs mathematical calculations to solve problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Turo.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $850,000.00 per year

Work Location: One location

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