Associate Customer Success Manager

6 months ago

Sydney, Australia LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

The Associate Customer Success Manager is responsible for managing a specific book of clients, driving growth within the customer base and developing and maintaining long-term relationships by providing excellent customer service, consultative support, and negotiating / renewing existing client contracts related to the delivery and evaluation of Employee Assistance and Support Programs (EAP). This role may be based from a remote/home office in Australia, preferably in Melbourne, Sydney or Brisbane.

**Responsibilities**:

- Achieve identified revenue and growth targets
- Respond to client inquiries & service requests pertaining to their programs and services
- Responsible for the execution of client contracts and programs
- Responsible for program governance including the review of internal reporting and identification of issues
- Issuing reports to clients
- Managing the renewal process with appropriate internal teams
- Responsible for client support, annual planning preparation and meetings where appropriate
- Responsible for execution of manager and employee orientations (delivered telephonically or by webinar) where appropriate
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Managing and coordinating Quality Assurance Reviews
- Follow up on manager consultations
- Responsible for updating and utilising the CRM (Customer Relationship Management) system

Succeeding as an Associate Customer Success Manager will require the following core qualifications and skills:

- Completed higher education (ex. Bachelor's Degree) in Business or a related field, or equivalent work experience required
- 1-3 years of experience in a sales or account management support role
- Previous experience with HR, employee wellbeing or wellness programs, and/or EAP is preferred
- Demonstrated ability to respond in a timely and strategic manner to the day-to-day requirements of our clients, while identifying and uncovering business opportunities
- Ability or potential to manage a book of business independently
- Ability to meet clients as required, including some travel depending on client location (long-term / as permitted based on company Pandemic Working Group guidelines)
- Ability to meet and exceed revenue targets
- Exceptional communication and interpersonal skills, proven ability to develop relationships internally and externally
- Strong problem-solving skills including the ability to be solutions-oriented, and to collaborate with internal teams to address client requests
- Strong organisational, and time management skills including the ability to be self-directed in managing multiple priorities in a fast paced environment
- Analytical, and Project Management skills are an asset

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

.

  • Customer Success Associate

    2 weeks ago

    Sydney, Australia inline Apps Australia Full time

    **About the Job** We are seeking a Customer Success Associate who will play a key role in supporting our Customer Success Managers (CSMs) and delivering exceptional service to our clients. In this role, you will assist CSMs with their daily workflows, ensuring they can provide an enhanced experience to our customers. This position offers direct exposure to...

  • Customer Success Associate

    6 months ago

    Sydney, Australia Hatch Full time

    ** This role is at Automic Group (not for Hatch)** Hatch is supporting Automic Group to find a great Customer Success Associate to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Automic Group. **About the role...

  • Customer Success Associate

    6 months ago

    Sydney, Australia Smartsheet Full time

    Smartsheet is looking for a Customer Success Associate to manage a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted...

  • Customer Success Associate

    4 months ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary depending on experience level (up to $90k + Super) - Overseas travel opportunities - Friendly, team-oriented culture **Company Profile - Cyber Security Consultancy** In this Customer Success role, you will join a close-knit friendly team of cyber security experts in Sydney CBD. Very well-established in the Australian market,...

  • Customer Success Associate

    9 hours ago

    Sydney, Australia Qualtrics Full time

    At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit,...

  • Associate Customer Success Manager

    3 months ago

    Sydney, Australia Yotpo Full time

    If you're into online shopping (who isn't these days?), chances are you've crossed paths with Yotpo. We're all about eCommerce retention—helping brands of every size turn one-time shoppers into lifelong customers. With teams spread across the globe—from the US and Canada to the UK, Israel, Bulgaria, and Australia—we're growing fast. Our main mission?...

  • Customer Success Associate

    1 month ago

    Sydney, New South Wales, Australia KPMGau Full time

    Job SummaryKPMG is seeking a highly motivated Customer Success Associate to join our team. As a Customer Success Associate, you will play a pivotal role in supporting our customers' experience and business development functions. Your initial focus will be on users of our resource recovery solution, enhancing the experience through data-driven customer...

  • Associate Customer Success Manager

    4 months ago

    Sydney, Australia LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Datadog Full time

    As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Associate

    3 weeks ago

    Sydney, New South Wales, Australia Goodlife Health Clubs Full time

    About Goodlife Health ClubsWe are Australia's premier, privately-owned fitness organisation, with a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members.Our...

  • Associate Director, Customer Success Aus

    6 months ago

    Sydney, Australia Wunderkind Full time

    Wunderkind is looking to bring aboard a Customer Success Associate Director, AUS, to help drive strategy and grow relationships for leading eCommerce customers. This role requires a consultative and holistic approach to the customer lifecycle, including providing guidance and leadership through the onboarding process, ability to consistently communicate our...

  • Partner Success Associate

    7 months ago

    Sydney, Australia Uber Full time

    **Partner Success Associate, Key Accounts | Uber New Verticals** **About The Team** New Verticals is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber’s large global ridesharing and delivery businesses. It is the delivery of everything that isn’t restaurant food - think groceries, essentials, alcohol,...

  • Customer Success Manager

    6 months ago

    Sydney, Australia SafetyCulture Full time

    **Customer Success Manager**: - Sydney- Sales & Success - Customer Success /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Contentful Full time

    **About the opportunity**: As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams....

  • Customer Success Manager

    6 months ago

    Sydney, Australia franklin.ai Full time

    About us: Franklin.ai Franklin.ai is a joint venture between global medical diagnostic leader Sonic Healthcare (ASX:SHL) and health technology game-changer Harrison.ai with a mission to raise the standard of healthcare for millions of patients every day. Globally, pathology faces a stark skills shortage, with the number of US pathologists decreasing 18%...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Property Me Full time

    **Join the National Leader in Cloud-Based Property Management** PropertyMe is Australia's #1 property management platform with over 5,000 real estate agencies and 1.5 million properties on the platform. Our high-performing Customer Success team helps drive continued massive growth year on year. An opportunity has arisen for an experienced and talented...

  • Customer Success Associate Graduate

    6 months ago

    Sydney, Australia SAP Fioneer Full time

    **Welcome future financial experts!**: At SAP Fioneer we believe in building the future of financial services. Join us on a transformative journey as a part of our_ Graduate Program L.I.F.T = _Level up in Fioneer Technology! You will embark on a journey to kickstart your career within a global software company with a start-up mentality. Here, you'll be...

  • Manager, Technical Customer Success

    7 months ago

    Sydney, Australia Microsoft Full time

    **Manager, Technical Customer Success** As part of Microsoft transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Microsoft’s growth in its cloud-first, mobile-first business. This organization is at the forefront of...

  • Customer Success Scale Associate

    7 months ago

    Sydney, Australia Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...