Graduate Customer Success Specialist

3 weeks ago

Sydney, Australia Hatch Full time

** This role is at Checked (not for Hatch)**

Hatch is supporting Checked to find a great Graduate Customer Success Specialist to join their sales team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Checked.

**About the role at Checked**

Our goal at Checked is to help make the entire process as streamlined and hassle free, for both the employee and employer, and we believe we’ve done a great job of that based on over 1000 5-star Google Reviews.

We are looking to continue to grow within our Customer Success team, and have an opportunity for a Graduate Customer Service Specialist to join us - see below for more details.

**Seniority**

Entry Level - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Core Responsibilities**
- Customer Advocacy and Feedback - Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- Sales and Customer Success Process Improvement - Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

**Strengths**
- Service orientation - Actively seeks and develops strategies to help key stakeholders
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Checked.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $50,000.00 - $120,000.00 per year

Schedule:

- Day shift

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