Graduate Customer Success Specialist

3 weeks ago

Sydney, Australia Foods Connected Full time

**A LITTLE INFORMATION ABOUT US**

Foods Connected is an award winning cloud based software platform that is utilised by 10 of the largest food retailers in the world providing them with leading solutions to help them manage their supply chain, quality control and trading and planning management. As a team, we provide tools that help our customers manage their processes in a fast and efficient way and provide real-time visibility and reporting on what is happening in their business.

Whether we are in the middle of a fast and intense development sprint, on a Teams call discussing our project statuses or enjoying a game of ping-pong or pool in the office, it is important to us that our employees are happy and delivering the best possible result for our customers.

We’re always keen to welcome talented individuals to join our growing team in Sydney. So if you’re a natural planner, driven, with a passion for driving forward simple software solutions, creating great user experiences and customer satisfaction through organised, well managed processes then we’re looking for you

**IS THIS SOMETHING THAT INTERESTS YOU?**

Reporting to an experienced member of our Customer Success and Implementation team, the Graduate Customer Specialist will be assisting in a wide range of the Foods Connected day to day commercial activities. This will be a fast-paced role within a fast growing company, working closely alongside the Project Leads with some of the most progressive retail and manufacturing companies in the food industry.

It will be diverse in activity with the Graduate Customer Success Specialist being introduced to a multitude of areas within the business, so they will need to be able to adapt to different situations at ease. The business graduate will have a fantastic opportunity to grow within the company and have the opportunity to become a key member of the team with huge scope for progressing as the company grows.

The Graduate Customer Success Specialist will need to be creative and generate ideas and proposals to help clients overcome their problems and inefficiencies. They will thrive on interaction with people and learn to develop fantastic communication skills to really listen to their clients problems and then properly describe potential solutions.

**RESPONSIBILITIES:KEY SKILLS**:

- No requirement to be an expert but have a good understanding of IT systems and the ability to pick up new software tools easily.
- Have a passion for the Food Industry and the processes involved across raw material, production, commercial, quality and retail.
- Excellent communication and presentation skills and be able to communicate clearly what something does and the benefit it brings.
- Be committed, keen to learn and have drive and determination to design and bring improvements to established working practices.

Project Management
- Working with current and new key accounts, listening to their needs and satisfying their requirements whilst at the same time remaining within the confines of Foods Connected’s core strategy and software objectives.
- Developing relationships with clients.
- Helping our clients with the setup and integration of new functionality into their business.
- Assisting and then leading in delivering presentations of the ‘live system’ to client user groups.
- Help identify new client leads and develop these through effective networking and demonstrating the functionality to potential clients both face-to-face and through web based demonstrations.
- Help Identify new opportunities within existing client portfolios through high exposure to their working practices.
- Delivering training to our client user groups to take them through the systems and processes that you help design and rollout.
- Delivering Key account reporting needs and assisting clients with setup of current and new system functionality.

**Qualifications Required**:

- Applicants will be considered who have undertaken studies in a food related or business or IT related field and have graduated.

**Benefits**:
In addition to a very competitive salary we also provide an excellent benefits package including:

- Flexible working hours.
- Relevant focused training to enable you take up a high degree of responsibility within the business quickly.
- Coaching and mentoring in all areas of the business.
- Working within a small but growing team with a real focus on directing all our efforts on the needs of the customers.
- The chance to lead the creation of innovative solutions that are quickly rolled out to the industry where you can see your work in use by our customers.
- The ability to grow into a key contributing member of our team with real responsibilities and targets.

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