Service Delivery Controller

4 months ago

North Sydney, Australia Pacific National Full time

Key responsibilities include:

Execute schedules and monitor services to meet safety and operational requirements. Minimise the impact of disruptions to the service delivery plan. Communicate with stakeholders’ important information about the train plan. Responsible for holding network providers accountable for the operational plan. Ensure that all required systems are maintained to provide accurate information, communication, and reporting. Actively monitor the delivery of cargos and cargo assembly in accordance with customer requirements, and in conjunction with stakeholders. Pursue opportunities to prevent cancellations, replace lost services and add additional services during the day of operations. Monitor and arrange for deployment of crews to meet operational demands at locations as required.

Lifestyle Roster

This position will work on our Lifestyle Roster, working a pattern of days and nights, with a block of days off at the end of each swing.

Shifts are 12 hours including handover and you will benefit from additional shift allowances.

About you

To be successful in this role, you will be a recognised team player, with the ability to operate in a fast-paced shift work environment.

In addition:

Must be able to do shift work – Pacific National operates 24/7. Previous logistics experience preferred. Ability to work as an effective member of a team and build relationships for results. Ability to effectively use operational systems and to analyse data to optimise business efficiency. Critical Thinker to enable quick and efficient solutions during the day of operations plan. Time management skills to enable the effective management of deployment and resource allocation. Capacity to understand the relevant Enterprise Agreements, people issues and how they impact the business. High level of skill in providing clear and succinct information, verbally and written. Intermediate Computer skills. Ability to reach agreements and consensus despite differing goals and priorities. Capacity to thrive in a fast-paced work environment.

The benefits

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work. When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

Opportunities for growth and career development Access to mentoring programs Paid parental leave up to 14 weeks, with superannuation - after only 6 months service Parental benefits for birth, surrogacy, adoption, foster care, and kinship care A focus on your mental health and wellbeing through our PeerConnect program Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you Access to Unmind, a digital platform that gives you access to tools, training and exercises that will support your mental wellbeing Discounted fitness and wellbeing benefits with membership to WhereFit, our wellbeing benefits partner Novated leasing and discounts on selected health insurance funds, travel,retail brands, vehicles and more.

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies. 

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

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