Service Delivery Lead

6 months ago

Sydney, Australia Brennan IT Full time

We are on the look out for an experienced Service Delivery Lead that is looking for a short term contract in Brisbane joining one of our largest energy clients.

**Responsibilities**:

- Solution Architectures/Solution Designs to meet company business and cyber-security requirements, including Supervisory Control and Data Acquisition (SCADA) and Process Control Networks (PCN)
- Implement and maintain technical solutions based on the above solution architectures/designs
- Maintain best practice technology standards, procedures, documentation and guidelines incorporating comprehensive responses to cybersecurity issues
- Manage systems for the efficient management/monitoring of the technology environment, including SCADA and PCN.
- Understand the Technology Strategy and Roadmap and provide input as required
- Lead or assist in the delivery of initiatives and projects as defined in the Technology Strategy and Roadmap
- Oversee the effective and efficient operation of all technology systems, including liaising with external vendors to resolve issues as required
- Manage the configuration of systems and equipment as required to support the business
- Provide direct support of communications systems across the business and provide input and / or recommendations to reduce costs or enhance the service
- Provide Level 2/3 support to both the company helpdesk and outsourcing partners
- Implement protocols for updating software and operating systems, including review/audit procedures and change management
- Research new technologies that may assist in security and technological efficiency improvements
- Travel to the Surat Basin to provide on-site field support from time-to-time
- Comply with all company policies and procedures as well as government legislation and regulations
- Other duties as assigned by Manager.

**Key Skills/ Experience Required**:

- Minimum of 5 years’ experience in a services/help desk or internal ICT team
- Completion of a Bachelor degree in an IT discipline is preferable
- Experience in the design and development of information technology systems
- Strong customer service orientation, with a genuine interest in supporting people in all areas across the business with their technology needs
- Strong problem solving and analytical skills
- Microsoft Operating Systems
- Desktop PCs, laptops, mobile devices, and networked multi-function printers
- ERP systems
- Cloud architecture

**Why Work for Brennan?**

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

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