Service Coordinator

6 months ago

Sydney, Australia Siemens Energy Full time

Service Coordinator (Controls & Digitalization)

About the Role

Location Australia New South Wales Sydney Company Siemens Energy Pty. Ltd. Organization Gas Services Business Unit Service Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day We currently have an opportunity for a Service Coordinator to join our rapidly growing team based in Sydney. The Service Coordinator is responsible for handling service contracts, operational support and develop business to achieve service business targets.We are looking for a self-motivated, dynamic, open minded and innovative colleague, dedicated to driving our Controls & Digitalisation Service Growth. How You’ll Make an Impact: •Support the Service Operations Manager to secure service orders and service agreements. •Successfully driving service improvements across the different service operational portfolios. •Support and develop business and to achieve service business targets. •Excellent time management and organisation skills to grow collaborators’ relationships. •Develop and maintain strong and impactful relationships with customers. •Prepare spare parts and service offerings to customers. •Handle spare parts order processing, packaging and deliveries •Update training brochures, run customer training schedule, records, and coordinate training deliveries. •Handle and maintain training facilities and equipment. •Provide data as requested for any reports to assist management in decisions pertaining to customer satisfaction, sales marketing, engineering, quality control, support, and employee satisfaction. •Develop a culture of moving from a “passive” to an “active” mentality (Regarding up-sales / customer contact / claim management / new opportunities / risk management / etc). •Planning and administration of preventative maintenance and proactive onsite visits to ensure work is conducted in an appropriate manner. •Coordinate service contracts and small service projects and achieving or improving the gross margin of service contracts and small service projects. •Handle customer energy portal for assets, equipment and service contract entitlements •Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure customer satisfaction. •Work closely with customers at all times. What you bring: •At least 4 years’ experience in operation management or I&C sales. •The ability to work under pressure and handle stress. •Good verbal and written communication skills in English. •Excellent leadership, communication, sales, and customer service skills. •Flexible, innovative approach, able to evaluate, adapt and apply alternative new technologies. •Project experience with plant realization engineering and services. •Ability to travel to customer sites across Australia and New Zealand from time to time. •Strong competence in using IT Tools such as: Microsoft office suites, SAP, Salesforce, Various other applications as defined by the organisation. •Engineering degree or equivalent experience/experience in energy industry preferred. •Knowledge of Siemens Energy DCS T3000 will be a plus. •Familiarity or experience with Siemens Control Systems, PLC’s or SCADA systems preferred.

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