Service Delivery Controller

5 months ago

North Sydney, Australia Pacific National Full time

**Service Delivery Controller**
- Permanent opportunity
- Manage our BU haulage services from within the day of operations control function.
- North Sydney location
- 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking ownership for the safety of our people in the field, by enabling the effective allocation of assets and train crew. In this role you will focus on delivering services and ensuring communication to key stake holders in Pacific National’s supply chain. This is to ensure trains run to schedule and accurate and timely information is provided to all relevant parties while still focusing on excellent customer service during the day of operations.

Key responsibilities include:

- Execute schedules and monitor services to meet safety and operational requirements.
- Minimise the impact of disruptions to the service delivery plan.
- Communicate with stakeholders’ important information about the train plan.
- Responsible for holding network providers accountable for the operational plan.
- Ensure that all required systems are maintained to provide accurate information, communication, and reporting.
- Actively monitor the delivery of cargos and cargo assembly in accordance with customer requirements, and in conjunction with stakeholders.
- Pursue opportunities to prevent cancellations, replace lost services and add additional services during the day of operations.
- Monitor and arrange for deployment of crews to meet operational demands at locations as required.

**Lifestyle Roster**

This position will work on our Lifestyle Roster, working a pattern of days and nights, with a block of days off at the end of each swing.

Shifts are 12 hours including handover and you will benefit from additional shift allowances.

**About you**

To be successful in this role, you will be a recognised team player, with the ability to operate in a fast-paced shift work environment.

In addition:

- Must be able to do shift work - Pacific National operates 24/7.
- Previous logistics experience preferred.
- Ability to work as an effective member of a team and build relationships for results.
- Ability to effectively use operational systems and to analyse data to optimise business efficiency.
- Critical Thinker to enable quick and efficient solutions during the day of operations plan.
- Time management skills to enable the effective management of deployment and resource allocation.
- Capacity to understand the relevant Enterprise Agreements, people issues and how they impact the business.
- High level of skill in providing clear and succinct information, verbally and written.
- Intermediate Computer skills.
- Ability to reach agreements and consensus despite differing goals and priorities.
- Capacity to thrive in a fast-paced work environment.

**The benefits**

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

- Industry leading programs focussed on your growth and career development
- Paid parental leave up to 12 weeks for primary carers after 12 months service
- Opportunity to purchase additional annual leave
- A focus on your mental health and wellbeing through our PeerConnect program
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives

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