Service Delivery Controller

7 months ago


North Sydney, Australia Pacific National Full time

**Service Delivery Controller**
- Permanent opportunity
- Manage our BU haulage services from within the day of operations control function.
- North Sydney location
- 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)

**About us**

Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities and materials that keep the region’s economy, businesses and households running. We are a company built on solid foundations and we are incredibly proud of the essential role we continue to play supporting Australia’s supply chain. At Pacific National, we take great pride in delivering our best every day and have a relentless focus on customer service and place safety above all else.

We operate nationally with approximately 3,500 staff in over 90+ sites across Australia. We respect and care for the communities in which we operate and continue to evolve our community engagement and strengthen relationships through partnerships and investment. We are focused on reducing the carbon emissions of our business, while also enabling the reduction of carbon emissions in the broader supply chain to support the National targets.

**About the role**

As a Service Delivery Controller, you will be based within our Integrated Planning Services team taking ownership for the safety of our people in the field, by enabling the effective allocation of assets and train crew. In this role you will focus on delivering services and ensuring communication to key stake holders in Pacific National’s supply chain. This is to ensure trains run to schedule and accurate and timely information is provided to all relevant parties while still focusing on excellent customer service during the day of operations.

Key responsibilities include:

- Execute schedules and monitor services to meet safety and operational requirements.
- Minimise the impact of disruptions to the service delivery plan.
- Communicate with stakeholders’ important information about the train plan.
- Responsible for holding network providers accountable for the operational plan.
- Ensure that all required systems are maintained to provide accurate information, communication, and reporting.
- Actively monitor the delivery of cargos and cargo assembly in accordance with customer requirements, and in conjunction with stakeholders.
- Pursue opportunities to prevent cancellations, replace lost services and add additional services during the day of operations.
- Monitor and arrange for deployment of crews to meet operational demands at locations as required.

**Lifestyle Roster**

This position will work on our Lifestyle Roster, working a pattern of days and nights, with a block of days off at the end of each swing.

Shifts are 12 hours including handover and you will benefit from additional shift allowances.

**About you**

To be successful in this role, you will be a recognised team player, with the ability to operate in a fast-paced shift work environment.

In addition:

- Must be able to do shift work - Pacific National operates 24/7.
- Previous logistics experience preferred.
- Ability to work as an effective member of a team and build relationships for results.
- Ability to effectively use operational systems and to analyse data to optimise business efficiency.
- Critical Thinker to enable quick and efficient solutions during the day of operations plan.
- Time management skills to enable the effective management of deployment and resource allocation.
- Capacity to understand the relevant Enterprise Agreements, people issues and how they impact the business.
- High level of skill in providing clear and succinct information, verbally and written.
- Intermediate Computer skills.
- Ability to reach agreements and consensus despite differing goals and priorities.
- Capacity to thrive in a fast-paced work environment.

**The benefits**

At Pacific National we value diversity, inclusion and the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted and valued for who they are, enabling everyone to bring their authentic selves to work.

When you join the Pacific National team, you’ll be encouraged to take ownership of your career and we’ll be there to support you with a range of exciting initiatives including:

- Industry leading programs focussed on your growth and career development
- Paid parental leave up to 12 weeks for primary carers after 12 months service
- Opportunity to purchase additional annual leave
- A focus on your mental health and wellbeing through our PeerConnect program
- Access to our Employee Assistance Program, administered by Benestar, offering confidential counselling services for employees and their eligible family members, paid for by us at no cost to you
- Access to Unmind, a digital platform that gives



  • North Sydney, Australia Pacific National Full time

    **Casual Service Delivery Controller - Intermodal!** - **Casual opportunity working within our Intermodal business unit!**: - ** Manage our BU haulage services from within the day of operations control function**: - ** North Sydney location, training provided**: - ** 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)**: - **...


  • North Sydney, Australia Pacific National Full time

    **Service Delivery Controller!** - Permanent opportunity - Manage our BU haulage services from within the day of operations control function - North Sydney location! - 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster) **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in...


  • North Sydney, Australia Pacific National Full time

    Casual Service Delivery Controller - Bulk Multiple casual ongoing opportunities available!!North Sydney locationRotating 12hr shift roster (Including day and night shifts) while in training, then working on a casual roster!About usPacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of...


  • North Sydney, Australia Pacific National Full time

    Key responsibilities include: Execute schedules and monitor services to meet safety and operational requirements. Minimise the impact of disruptions to the service delivery plan. Communicate with stakeholders’ important information about the train plan. Responsible for holding network providers accountable for the operational plan. Ensure that...

  • Document Controller

    1 month ago


    Sydney Olympic Park, Australia West Region Delivery Team Full time

    Tier 1 constructor - 10 year program - Design, construction, maintenance and facility management services - Major infrastructure projects in Sydney’s western region - Sydney Olympic Park Location **The Opportunity** Fantastic opportunity for experienced **Document & Systems Controller** to be part of the West Region Delivery Team, working on critical...


  • Sydney Olympic Park, Australia West Region Delivery Team Full time

    Tier 1 constructor - 10 year program - Design, construction, maintenance and facility management services - Major infrastructure projects in Sydney’s western region - Sydney Olympic Park Location **The Opportunity** Fantastic opportunity for experienced **Document & Systems Controller** to be part of the West Region Delivery Team, working on critical...

  • Cost Controller

    1 month ago


    Sydney Olympic Park, Australia West Region Delivery Team Full time

    Tier 1 Construction & Water Utilities contractor - Pump Stations / Treatment Plants / Pipeline Projects/Sydney Water **THE ROLE** We are seeking a **Cost Controller** to join the West Region Delivery Team on a long-term frameworks contract in western Sydney. This is a permanent role overseeing the cost controlling functions for concurrent water...


  • North Sydney, Australia Pacific National Full time

    **Supervisor Service Delivery** - Permanent opportunity, North Sydney location - 12 hour rotating shifts, weekend and night work required. **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk...


  • North Sydney Council, Australia Pacific National Full time

    About Pacific NationalWe are a proud Australian transport company with a strong commitment to delivering exceptional service to our customers.Job Description:Casual Service Delivery ControllerThis is a fantastic opportunity for someone who is passionate about the rail industry and wants to start their career in a dynamic and fast-paced environment. As a...


  • North Sydney, Australia Pacific National Full time

    Key responsibilities include: Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more. Entry of detailed and quality data into our transport and labour management systems Directing the movement of our crews across your area to minimise crew travel in cars while...

  • Planning Controller

    4 months ago


    North Sydney, Australia Pacific National Full time

    **Planning Controller!** - Permanent opportunity, North Sydney location - 12 hour rotating shifts, weekend and night work required. **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal, intermodal containers, steel, and a range of bulk commodities...


  • Sydney, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **Service Delivery Manager** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a vital part in...


  • North Sydney, Australia Pepper Financial Services Group Full time

    The Role The Service Delivery Manager partners with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment. This role is accountable for providing incident, problem, change, service request and knowledge management along with Disaster...


  • Sydney, Australia Cushman & Wakefield Full time

    **Job Title** Regional Project Delivery & Controls Lead **Job Description Summary** Newly created position for an experienced project management professional to join us on a newly won contract, delivering a range of projects across the corporate real estate sector throughout Asia Pacific. The Project Delivery & Controls Lead is a strategic role that...


  • North Sydney, Australia Pacific National Full time

    **Service Delivery Superintendent!** - North Sydney location - Permanent role - Monday to Friday position - Help design, Lead and implement the Service Delivery strategy within our Bulk business! **About us** Pacific National (PN) is the largest private provider of diversified rail freight services in Australia. We haul a variety of freight including coal,...

  • Service Coordinator

    7 months ago


    Sydney, Australia Siemens Energy Full time

    Service Coordinator (Controls & Digitalization) About the Role Location Australia New South Wales Sydney Company Siemens Energy Pty. Ltd. Organization Gas Services Business Unit Service Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day We currently have an opportunity for a Service...


  • Sydney, Australia Amazon Full time

    DESCRIPTIONAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...


  • Sydney, Australia Balance Recruitment Full time

    My client is a prestigious educational institution known for its commitment to academic excellence and technological advancement is now looking for a highly skilled and motivated **Manager - IT Support and Service Delivery** to lead the implementation of range of initiatives aimed at improving the maturity and resilience of the IT function. This role plays a...

  • Service Delivery Lead

    7 months ago


    Sydney, Australia Brennan IT Full time

    We are on the look out for an experienced Service Delivery Lead that is looking for a short term contract in Brisbane joining one of our largest energy clients. **Responsibilities**: - Solution Architectures/Solution Designs to meet company business and cyber-security requirements, including Supervisory Control and Data Acquisition (SCADA) and Process...


  • North Sydney Council, Australia Pepper Financial Services Group Full time

    The Service Delivery Manager plays a vital role in ensuring seamless service management across Pepper Australia and Manila. This key position partners with technology functions and line-of-business leaders to deliver support using the ITIL methodology framework, fostering an agile technology environment.About this RoleThis leadership position is accountable...