Casual Service Delivery Controller

3 weeks ago

North Sydney, Australia Pacific National Full time

Key responsibilities include:

Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more. Entry of detailed and quality data into our transport and labour management systems Directing the movement of our crews across your area to minimise crew travel in cars while ensuring minimal delay to our services Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

About you

We are seeking dynamic candidates with a positive outlook and a keen desire to enter the rail industry, eager to absorb comprehensive training and knowledge to launch their careers Ideal applicants will be acknowledged team players with a solid customer-focused background and thrive in a setting where each day brings new challenges. You will also possess creative problem-solving skills and the ability to address issues effectively under pressure.

In addition:

Flexibility to work a rotating 12-hour shift pattern Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc) Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential Ability to operate effectively in a team Confidence to review and assess available information and to make appropriate decisions An interest in pursuing a long career in Transport and Logistics is highly advantageous 

We are proud to be a WORK180 Endorsed Employer for women, and you can visit our Work180 page Pacific National | WORK180 Endorsed Employer to find out more including a list of all of our benefits and policies. 

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

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