Customer Experience Consultant

3 months ago

Sydney, Australia Cushman & Wakefield Full time

Job Title

Customer Experience Consultant

Job Description Summary

Calling all experienced customer service superstars
We are looking for a motivated and enthusiastic Customer Experience Officer to join our team.

Job Description

Calling all non-experienced customer service superstars

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect We are looking for a motivated and enthusiastic Customer Experience superstar The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

  • Management of client enquires via phone and email

  • Ensures that a world class customer service experience is delivered 

  • Data entry/extraction

  • Raising Workorders/Purchase orders within management system

  • Coordination with contractors and client teams

About You

  • Zero years of experience required – we believe talent and personality are more important

  • An undying passion for creating memorable experiences for customers.

  • Intermediate skills in Microsoft Office programs (Word and Excel essential) 

  • High level of attention to detail

  • Reliable and a great work ethic 

Why join Cushman & Wakefield?

  • Endless supply of laughter and good vibes.

  • A supportive team that values your uniqueness.

  • Opportunities for growth and advancement because everyone starts somewhere

  • A truly diverse and inclusive workplace

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

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