Consultant, Customer

1 month ago

Sydney, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Region**: NSW- Sydney CBD, VIC- Melbourne CBD
- **Bring strategic thinking and analysis to solve real issues for customers and bankers**:

- **Be supported and encouraged to grow your career at NAB**

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It’s a good time to see what more you can find at NAB as a** Consultant - Banker & Customer Experience.**

**_ NB: This role can be in located in Victoria or Sydney _**

**How to make an impact**

In this role, you will explore an array of data and information to surface compelling customer and banker experience insight. You’ll be generating actionable insights and see them come to fruition, by partnering and collaborating with others across the business landscape.

**Key responsibilities & deliverables of this role**
- _Gather, analyse and synthesise relevant customer and banker data (_e.g., Market and/or competitor data, NPS, complaints, Heartbeat, banker feedback, operational metrics) to identify themes, specific issues and opportunities for improvement_
- Generate actionable insights on drivers of customer and banker experience, presenting issues and opportunities to senior stakeholders
- Support the detailed diagnosis of issues and root cause analysis, engaging with relevant stakeholders
- Collaborate with colleagues and teams across NAB to share insights and drive customer and banker experience improvements
- Monitor and report on customer and banker experience program progress and impact
- Assist in the curation and maintenance of program roadmap and backlog
- Act as trusted advisor to B&PB leaders on customer and banker experience
- Provide regular updates on customer and banker experience insights and issues

**What you will bring**

You will also be able to demonstrate:

- Strong analytical capability coupled with structured problem-solving skills
- Strategic thinking with ability to plan and prioritise, while actively problem solving
- Proven track record using qualitative and quantitative data and other unstructured information to diagnose issues and uncover root causes
- Experience in evidence-based decision making
- Ability to convey through presentations and reports, complex data and insights clearly and simply
- Influencing skills and ability to build cross divisional stakeholder relationships
- Experience within the banking and finance industry (desired)
- Experience with Agile Ways of Working

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We’re an ASX listed organisation that has been serving Australian communities for more than 160 years. We’re investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**Join NAB**
If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.
- To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status._

**_ Please note unsolicited CVs from agencies will not be accepted._

  • Change Manager

    1 week ago

    Sydney Olympic Park, Australia INDEX Consultant Full time

    **About INDEX Consultants**: INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo-based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane. We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education...

  • Strategy Consultant

    3 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Strategy Consultant. Temporary role up to 6 months. Flexible working locations across our Gosford, Lithgow, Maitland, or Parramatta offices. Regular travel may be required to engage with the team and our partners. Hybrid working.An exciting opportunity has arisen for a Strategy Consultant to join the Strategy and Innovation team within Revenue NSW.This role...

  • Strategy Consultant

    3 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Strategy Consultant, Temporary up to March 2024, locations are flexible across NSW with hybrid workingWe have an exciting opportunity for a Strategy Consultant to join the Strategy team at Revenue NSW. The Strategy team supports the achievement of Revenue NSW's Aspire 2032 Strategy and is all about making sure our organisation achieves great things, through...

  • Customer Onboarding Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Q1 Group Full time

    Discounts Across Hotels and Restaurants Incentives Free Meals on Shift Including Clean Available Uniforms Onsite Flexible 24/7, 8Hour Rostered Shifts (Free Weekends)Customer Onboarding Consultants12 Months Full-time Fixed Term Contract OpportunitySalary $85K plus SuperWhat you want This is an entry-level role for someone with customer service experience or...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Northbridge Recruitment Full time

    ASAP Start - NSW Government Job Opportunity 8month contract + view to extend- $32 - $36/hr + superCustomer Experience ConsultantStart Date: ASAPEnd Date: 8-Months + view to extendLocation: North Sydney, NSWPay: $32 - $36/hr + superThe Customer Experience Consultant is responsible for supporting the customer lifecycle process and providing a broad range of...

  • Customer Analytics Consultant

    2 months ago

    Sydney, Australia Nucleus Global Solutions Full time

    An exciting opportunity exists at a global software organisation and market leader that offers a holistic vision for customer engagement solutions. Our solutions help our customers optimize their customer experience by understanding their business operations, customer sentiment and intent through a comprehensive set of analytical tools, which create enduring...

  • Customer Analytics Consultant

    2 months ago

    Sydney, Australia Verint Systems Inc. Full time

    An exciting opportunity exists at Verint - a global software organisation and market leader that offers a holistic vision for customer engagement solutions. Our solutions help our customers optimize their customer experience by understanding their business operations, customer sentiment and intent through a comprehensive set of analytical tools, which create...

  • Customer Analytics Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Nucleus Global Solutions Full time

    An exciting opportunity exists at a global software organisation and market leader that offers a holistic vision for customer engagement solutions. Our solutions help our customers optimize their customer experience by understanding their business operations, customer sentiment and intent through a comprehensive set of analytical tools, which create enduring...

  • Customer Experience Consultant

    2 weeks ago

    Sydney, New South Wales, Australia emarsys eMarketing Systems Full time

    A Customer Experience Consultant is responsible for the the detailed scoping, ROI modelling, engaging enablement and effective implementation of the strategic 12-36-month _digital marketing transformation_consultancy projects to Emarsys new and existing customers.YOUR AREA OF RESPONSIBILITIESBusiness: Independently own and deliver data driven...

  • Customer Consultant

    4 weeks ago

    Sydney, Australia Elsevier Full time

    Customer Consultant Are you an experienced Customer Success Consultant with a proven track record of maximizing customer satisfaction? Do you want to join our mission to help researchers and healthcare professionals advance science? About our Team About the Role Customer Success Managers are responsible for the onboarding, enablement and value...

  • Customer Care Consultant

    2 months ago

    Sydney, Australia BizCover Full time

    BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all...

  • Customer Consultation Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Konecranes Full time

    Smithfield- Employment type: Undefined term- Full-time/part-time position: Full time- Job Code USA/CA:Customer Consultation Specialist:Support the Sales organisation and service branches with the customer consultation process. Reporting to the Business Development Team Leader and based in Smithfield the role includes but is not limited to; Completing high...

  • Customer Analytics Consultant

    4 weeks ago

    Sydney, Australia Kaliba Full time

    **Location**: Sydney - New South Wales **WorkType**: Full Time **Salary**: $0.00 - $0.00 Annual CompanyThis organisation is a leading vendor in contact centre and customer experience technology. They have been going from strength to strength with some major client wins of late and are now looking to expand the team with a Customer Ana... **Company** This...

  • Consultant, Customer

    2 weeks ago

    Sydney, New South Wales, Australia NAB - National Australia Bank Full time

    Work type: Permanent Full timeRegion: NSW- Sydney CBD, VIC- Melbourne CBD- Bring strategic thinking and analysis to solve real issues for customers and bankers:Be supported and encouraged to grow your career at NABIt's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.Your job is just one part of...

  • Customer Service Consultant

    3 weeks ago

    Sydney, Australia SMAART Recruitment Full time

    SMAART Recruitment has once again partnered with one of the world’s leading Contractor Management Software companies. Due to expansion in the APAC region, they now seek the services of an outgoing and driven Graduate or Customer Service Consultant who wants to progress and start their career in software and consulting. - Based in the heart of Sydney CBD,...

  • Customer Service Consultant

    4 weeks ago

    Sydney, Australia SMAART Recruitment Full time

    SMAART Recruitment has once again partnered with one of the world’s leading Contractor Management Software companies. Due to expansion in the APAC region, they now seek the services of an outgoing and driven Graduate or Customer Service Consultant who wants to progress and start their career in software and consulting. - Based in the heart of Sydney CBD,...

  • Customer Care Consultant

    3 weeks ago

    Sydney, Australia PERSOLKELLY Full time

    Customer service professional based in Regents Park for our amazing client in the air-conditioning space with a focus on B2B customers. **_CUSTOMER CARE CONSULTANT: $65K BASE PLUS SUPER: REGENTS PARK_** PERSOLKELLY has a brilliant opportunity for a Customer Care Consultant looking to expand their experience and join a welcoming, dynamic, and impactful...

  • Customer Experience Consultant

    1 month ago

    Sydney, Australia The Outsourced Recruitment Company Full time

    **The Opportunity** ***We are seeking a Customer Experience Consultant to join our client's team based in Wetherill Park. As the Customer Experience Consultant, you will play a crucial role in providing outstanding support and resolving a wide range of queries for customers. You will be working an eight-hour shift between the hours of 7.30am - 5.00pm Monday...

  • Customer Success Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft's customer success strategy and are a key member of the sales team.Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer's buyer journey and lead the customer to a sales transaction made by the partner and follow the customer lifecycle;...

  • Customer Resolution Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Workforce Australia For Individuals Full time

    Angle Auto Finance is an independent financier in Australia, bringing a modern platform and a flexible business approach to help more Australians with their car purchase.The Customer Resolution Consultant is responsible for dispute resolution, complaints management and proactive customer engagement to resolve issues and to reinforce the value of the...