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Call Centre Operator | NSW Government
1 month ago
The Company…..
Our client is a highly regarded organisation committed to delivering exceptional services and initiatives that enhance government operations and help them achieve their full potential.
They are seeking a passionate and dynamic Call Centre Operator to join their team in Parramatta. This role is available for an immediate start on a contract until 28 March 2025, with the possibility of extension.
Please note the successful candidates must have the ability to work on a rotating roster, Monday to Friday between 7:30am to 6:00pm.
The Benefits…..
- Office close to public transport, cafes and shopping centres
- Opportunity to work for a large and well-established Government Organisation
- 3-month contract opportunity with potential to extend
The Job…..
Reporting through to a Team Leader, you will be accountable for:
- Acting as a first point of contact for clients.
- Responding to high volumes of inbound enquiries in a call centre environment.
- Ensuring a high level of service and support to customers in a timely manner through the delivery of accurate information, advice and referrals.
- Escalating complex issues when required.
- Managing general administration such as records management, filing and data entry.
- Identifying and recommending improvements to policies, procedures and practices within the business unit.
You…..
To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:
- Minimum 12 months' experience in a Call Centre role.
- Experience within a large organisation, such as government, banking, or a leading corporate company, is essential.
- Committed to exceptional customer service, ensuring high-quality outcomes.
- Resilient and confident in handling challenges with a positive mindset.
- Clear and effective communicator, able to engage professionally with diverse stakeholders.
- Analytical thinker with strong problem-solving skills.
- Technically proficient, with expertise in using multiple platforms and databases.
How to apply…..
Our client is searching for candidates who can start ASAP If you are interested, please apply through Seek or the relevant job boards.
Please note that only shortlisted candidates will be contacted.
We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram. If you receive any communication from us requesting this information, please do not respond and contact us immediately.
