Senior Sales Operations Officer
21 hours ago
About this role
As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
The Opportunity:
In this important role you will be accountable for supporting the Quote to Cash team through timely, accurate and thoughtful processing of invoice adjustments, online customer portal enquiries, lab testing charges, quotes and other enquiries presented by key internal and external stakeholders. The focus for the role is to contribute to a successful customer experience, enhance key stakeholder satisfaction and ensure real time, accurate transactional processing. The key stakeholders are the General Managers, Account Managers, Sales Representatives, Customer Service Centre & customers.
This is a heavily deadline-driven role in a high-volume environment, requiring adaptability to shifting priorities, and proactively solving problems whilst continuously investing in and engaging with the operations support team.
Further and detailed responsibilities are found in the Position Description which is available upon request and will include:
Raising and maintaining 100% accurate and under two-hour turnaround of customer quotes. Ensuring daily invoice adjustments are processed accurately, following defined approval processes and within billing deadlines. Maintenance of Sales Force data as required by Q2C Operations Support Manager. Timely and accurate processing of lab charges within predefined billing deadlines. Timely under 24 hours response to online customer portal enquiries. Assisting in ongoing inbox management Managing day to day innovative and effective operational service delivery to the business of Sales Operations support.About you:
To succeed in this key role, you should possess the following:
Demonstrated Sales Operations support experience in a shared services model. Demonstrated training & support experience in sales operations. Attention to detail and clear communication skills. A customer excellence and continuous improvement mindset. Excellent computer skills (SAP, Google suite, Microsoft suite, Salesforce) SAP experience is favourable but not essential.This is an outstanding opportunity to develop your career within our world leading business.
Why Holcim?
At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.
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